Bulk Action in Tickets

With Fluent Support tickets, you can perform various bulk actions like replying to multiple tickets at once, closing, and deleting tickets in bulk, or running a workflow in multiple tickets at once. Let’s see how you can use this useful feature in Fluent Support.

  • First, go to the My Tickets/All Tickets page from your Fluent Support dashboard. For bulk action, mark the entries from the left and a popup will show up with some icons. Each icon performs a certain action. These are all the bulk actions that you can perform –
  • Add Reply
  • Assign Agent
  • Run Workflow
  • Add Tag(s)
  • Close Tickets
  • Delete Tickets
Bulk Ticket Option
Bulk Ticket Option

This is how you can easily manage ticket entries in bulk.