This article will guide you through the process required to Attach Files to the Support Portal Page in FluentSupport. To learn all the File Attachment Regulations that are accepted for uploading while submitting/replying to any ticket, follow the article accordingly.
File Attachment Regulations #
To learn about all the Regulations of accepted files, follow the steps with screenshots below —
Go to your Fluent Support Dashboard & click on Global Settings.
Scroll down to the “Accepted File Types”. Here, you will find the types of files that are supported for submitting/replying to any ticket.
These accepted file types are –
- Photos
- CSV
- PDF/Docs
- Zip
- JSON
- You also have the option to set the Max File Size (In Megabytes) and Max File Upload limit.
If you want you can add more Attachment Types using Shortcode if needed. To learn how to add Attachment Types, check this Documentation.
Also, now the Latest version of FluentSupport stores Uploaded Attachments in your device based on the Ticket’s ID. That means, when attachments are uploaded to tickets, a folder is automatically created for each ticket to keep all attachments organized under their specific tickets.
Ensure you always press the Save Settings after making changes to the File attachment Settings, otherwise, changes will not appear in your Support Portal.
If you have any further questions, concerns, or suggestions, please do not hesitate to contact our @support team. Thank you.