Managing Tickets using Discord

You can integrate the Discord server’s channel with Fluent Support to send notifications.

  • At first, create a discord server and a channel where you want to receive all the notifications. Then, click on the settings icon of your Discord Channel.
Fluent Support discord integration doc

  • In the channel settings, click on the Integrations option and create a new webhook integration. After creating the webhook copy the webhook URL for Fluent Support integration.
Fluent Support discord webhook
Fluent Support discord integration

  • Now, go to your Fluent Support dashboard, click on the Global Settings & move to the Notification Integrations section. There you will get a tab view so click on Discord and paste the copied webhook URL in the Discord Incoming Webhook URL field. Now enable your necessary events and enable the Discord Notification.
discord integration with Fluent Support
Notification Events
  • Save the settings by clicking on the Save Discord Settings button. So now, you are ready to get your notifications in discord.