Auto-forward From Google Workspace to Fluent Support

Google Workspace is a robust and fully featured business email service offered by Google that utilizes the Gmail interface for email. This guide will cover setting up automatic forwarding of all emails from a Google Workspace mailbox or Gmail address to Fluent Support.

Ensure you have followed the first steps in setting up a new Business Inbox in Fluent Support and that your Fluent Support Mailbox Address is ready. 

  • Now, head over to your Gmail inbox, click on the gear icon in the upper right-hand corner, then click the See all settings option from the drop-down menu.
Gmail settings fluent support email piping

  • From the settings, click the Forwarding and POP/IMAP tab from the top menu. Then click the Add a forwarding address button.
Email forwarding settings - Gmail
Email Forwarding Settings

  • A pop-up window will show, asking for your forwarding address. Paste your Fluent Support Mailbox Address into the text field, then hit Next.
Email forward popup - Gmail

  • You should see a confirmation email from Google confirming that you want to allow forwarding to your Fluent Support forwarding address. Click the link to confirm.
Confirmation Link

  • Head back into Gmail settings in the Forwarding and POP/IMAP tab again. Enabling the email forwarding by selecting the option Forward a copy of incoming mail to and make sure the forwarding address in the dropdown is your Fluent Support Mailbox address.
  • You can also choose what to do with the messages in your Gmail inbox as well. We recommend keeping a copy in the inbox, but it’s totally up to you. There’s a Save Changes button at the bottom of the page; don’t forget to save when you’re done editing your forwarding rule.
Enable Email forwarding - Gmail

That’s it! Your Email forwarding is set, and now when anyone sends an email to your email address, a new ticket will be created in Fluent Support.