Try AI-Enhanced Helpdesk
Boosts Agent Productivity
Improve your support by 64% with the power of AI.
Get faster responses, personalization, and better understanding−driving customer trust and cost savings.
Ticket summary
Quickly access all customer queries related to a ticket in one centralized view. Get a clear, organized snapshot to help you understand issues faster and streamline your workflow for efficient problem-solving. Perfect for improving customer support speed.
Customer sentiment
Easily gauge how customers feel by analyzing the tone of their messages. This feature helps you understand their sentiment, allowing you to adjust responses and improve customer satisfaction. Enhance the customer experience by empathizing and responding thoughtfully.
AI-Generated reply
Generate instant, accurate replies with the help of AI, ensuring fast and consistent responses. Save time and boost productivity while maintaining quality communication. Perfect for delivering prompt and reliable answers to customer queries effortlessly.
Ticket fine tuning
Edit and refine AI-generated responses for flawless accuracy and clarity. Customize replies to match your support team’s style and tone, ensuring perfect communication. This feature helps in maintaining high-quality, professional interactions every time.
58%
Leaders believe that using AI for support would build customer trust.
60%
Support leaders expect to lower support costs in the next five years by using AI.
73%
Customers believe AI will improve service quality.
53%
Customers think generative AI will help companies serve them better.
60%
Support leaders say they are most excited about faster response times with AI.
62%
Support specialists think AI can help them understand customers better.
84%
Customer service pros who use AI say it will make responding to customer questions easier by 2024.
34%
Newer and less skilled agents see a big boost on ticket solving using AI.
GPT-4o
GPT-4o mini
GPT-4
GPT-4 Turbo
GPT-3.5 Turbo
Reasonable Price. Without Complexities.
Budget-friendly helpdesk solution perfect for small businesses and agencies.
Single Site License
$129
$77
/yr1 Domain License
Billed Annually*
10 Business Email Piping
Unlimited Email Parsing
1 Year Plugin Update
1 Year Priority Support
Agency License
$249
$149
/yr5 Domain License
Billed Annually*
50 Business Email Piping
Unlimited Email Parsing
1 Year Plugin Update
1 Year Priority Support
50 Sites License
$399
$239
/yr50 Domain License
Billed Annually*
500 Business Email Piping
Unlimited Email Parsing
1 Year Plugin Update
1 Year Priority Support
Every Fluent Support Pro Plans Includes
Ticket Management
User Experience & Accessibility
Communication & Notifications
Agent Productivity
Analytics & Reporting
Automation & Power Usage
Security & Compliance
Hear From Users
Hear it from those who matter the most – our customers
jasondion
March 1, 2022
Really loving Fluent Support. It works great and is a very low priced option to provide quality support to your customers. I really love how we can read/answer support tickets directly in Slack, too. Their support team is fast and responsive if you have any issues. Great team!
Leokoo
January 20, 2022
As a digital agency owner with a website maintenance business, help desk software is something I’ve been testing and researching on. I needed a good one for both my clients’ needs and my own, and in Fluent Support, I found what I need. Thanks, Jewel and team!
jazzedge
October 26, 2023
Love the plugin. Have been using online systems for years paying annual fees. I like having a self hosted solution that I can tweak and add code to make it work even better for our org. Thanks Fluent and WpmanageNinja.
thebigbanik September 8, 2022
Fluent support is the best helpdesk plugin I have used. I have tried so many in the past but Fluent is so simple to use, very powerfull though. Despite the fact that I used the free version, the DevTeam managed to find out the solution to an issue I had with the greek characters. They investigated the problem for over 2 days and they did find what was the problem. It turned out that I hadn’t enabled a setting in the plugin but as I mentioned, even with the free version they gave me the solution. For simple support functionality is the best plugin. I suppose that the premium version will do so much more if it is needed. Great great plugin.
hellosite
February 10,2022
This is a good plugin with good documentation and a good support team. You will find all the features that you need to create your own support portal. WP Manage Ninja is a good company and you will love all their plugins.
ahmedzeidan July 31, 2022
Great product and great support from the team, way better than other SaaS products in the market. deep integration with WooCommerce and other WP functions that are helpful for agents and keeps the workflow efficient.
You’ve got questions?
We’ve got answers.
Here are some of the most common questions we receive. If you do not find what you need, check our documentation or contact us.