Christmas Holiday Special Discount
Christmas Holiday Special Discount
The “trend” right now is going the extra mile for the customers. When you consider the number of support queries made around the world every day, it explains why 51% of surveyed agents reported “not having enough time” as the second biggest challenge in customer support. Want to know what’s the biggest one? –Learning how to…
Customer support has become a staple for any business that wishes to grow and build a reliable customer base. When building a technical support team from scratch, it’s important to follow a precise plan. Otherwise, you’ll end up backtracking and troubleshooting easily avoidable mistakes. It can become ironic because you won’t have a support team…
Customer happiness is not just happy customers; it is how customers feel about your brand. There is a big difference between customer satisfaction and customer happiness. There are solid metrics to identify customer happiness, like customer satisfaction, but customer happiness plays a huge role in brand power. You can satisfy your customers with extraordinary customer…
Customer success manager helps new customers with the onboarding process and get used to products or services. Attracting new customers is hard, but it is hard to retain those customers. After a customer purchases, you need to help the customer understand your products’ full value. That’s what a customer success manager does. Customer success managers…
Managers across businesses rely on a variety of metrics to evaluate how the business is doing. Usually, every team has its own key performance indicator they have to track. For support teams, one such metric is average handling time. Tracking it can tell you how efficient your support team is or where it’s lagging behind….
The only thing changing faster than business strategies are the customer expectations that drive them. In this cutthroat era, having a customer focused business strategy is a clear edge you can have over your competitors. This is a fact supported by numerous studies over the years. Take for instance the fact that 8-out-of-10 customers will…
Holding & nurturing existing customers is easier than acquiring new ones. Customer retention is the cheapest way to increase business revenue. You can increase your customer retention rate by following strategies that work and walking the path of other companies’ examples. Businesses invest a lot to attract customers through various marketing strategies. But retaining customers…
Canned responses are one of the key factors of modern customer service. Now keep in mind that canned responses are not your average auto-response email. What sets them apart from regular auto-response emails is the degree of personalization and creativity that goes into them. For most businesses, the truth is they aren’t using canned responses…
24-hour support is one of the toughest milestones a rapidly growing business needs to achieve. As your business welcomes more and more customers, your support agents become more spread out. Aside from a growing number of queries, there are other factors that require you to implement a 24/7 support strategy. In this article, we’ll be…
The best customer is the one who promotes your business without expecting any returns. Every business goes extra length for that customer. Companies are investing big money to create and improve their customer experience. No one wants unhappy customers to share their frustration on social media about their bad customer experience. A happy customer is…
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