Best Free Open Source Ticketing Systems

Best Free Open Source Ticketing Systems

WordPress is a magical place where you’ll find solutions for however big or small your business is. Along with that, you get free versions for most products to try out and get a feel for the plugin. Sometimes if the fit is right, a free help desk software can solve your problems without investing much…

13 Poor Customer Service Examples and How to Fix Them

13 Poor Customer Service Examples and How to Fix Them

Customer service plays a crucial role in business growth. Sometimes it is not good enough to have good products or services. Companies that provide excellent customer service are the winners in the market. People remember good behaviors. When they are treated with respect, they also tend to give it back. Businesses that are customer-centric get…

Effective Customer Support Strategies

Effective Customer Support Strategies

Customer retention is by far the most difficult part of any long-term business strategy. After all, it can take up to 5-25x more investment to acquire a new customer compared to retaining an existing one. The question here is, does customer retention only depend on how great your product or service is? The short answer…

Best Self-Hosted Help Desk Plugins in 2022

Best Self-Hosted Help Desk Plugins in 2022

How often do you find yourself looking for a self-hosted help desk plugin that caters to your needs? We hope not very often for the sake of your business. If you are on the lookout for it, here’s a place to start. In this article, we’ll be looking at 5 of the best self-hosted help…

Fluent Support: Objectives and Vision

Fluent Support: Objectives and Vision

In the past, customer support was an in-person kind of real-time interaction, mostly confined to the local barrier. Now products are sold across the globe, but customers still want real-time support. That is essentially why anyone would need a professional support system.  What is a support ticketing system and what makes a good one? A…

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