Is the Customer Always Right?
Is the customer always right? Yes! …. And um… No. Confusing right? I know. One…
Customer Support
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10 Customer Engagement Best Practices for Small Business
Customer engagement is the new CX experience metrics business use to grow revenue and…
Customer Profitability Analysis: Definition, Formula, Benefits
Businesses need all sorts of data to evaluate the performance of individual teams as…
Keys to Building Lasting Customer Relations
Customer relations has been the buzzword for quite a while now. Yet very few…
Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for Small Business
Customer onboarding is the first baby step to a customer’s journey with your brand….
6 Best Practices to Build a Solid Customer Experience Strategy for Small Business
Customer experience strategy is a new management approach companies take to reach high customer…
A Guide to Dealing with Abusive Customers
The “trend” right now is going the extra mile for the customers. When you…
5 Steps to Building a Technical Support Team
Customer support has become a staple for any business that wishes to grow and…
What is Customer Happiness and 11 Ways to Achieve It
Customer happiness is not just happy customers; it is how customers feel about your…
What is a Customer Success Manager and What Do They Do?
Customer success manager helps new customers with the onboarding process and get used to…
Support to Superheroes
Transform your support agents into superheroes with the most affordable WordPress helpdesk plugin.
