Spring Special Sale!
Spring Special Sale!
In today’s landscape, customer support channels are changing overnight. Customers now have unlimited freedom to choose the platform they want to share whatever they want to say about your company, products, and services. Companies now had to focus on multiple customer support channels, then pressuring customers to follow one for all support-related queries. It is…
WordPress is a magical place where you’ll find solutions for however big or small your business is. Along with that, you get free versions for most products to try out and get a feel for the plugin. Sometimes if the fit is right, a free help desk software can solve your problems without investing much…
Customer service plays a crucial role in business growth. Sometimes it is not good enough to have good products or services. Companies that provide excellent customer service are the winners in the market. People remember good behaviors. When they are treated with respect, they also tend to give it back. Businesses that are customer-centric get…
Customer retention is by far the most difficult part of any long-term business strategy. After all, it can take up to 5-25x more investment to acquire a new customer compared to retaining an existing one. The question here is, does customer retention only depend on how great your product or service is? The short answer…
Wow! We’re already halfway into December. 2021 is almost over. What an eventful year! As we are only two weeks away from the end of the year, we would like to look back on 2021 and share some thoughts and achievements. During the year, we have released two awesome WordPress plugins: WP Social Ninja –…
How often do you find yourself looking for a self-hosted help desk plugin that caters to your needs? We hope not very often for the sake of your business. If you are on the lookout for it, here’s a place to start. In this article, we’ll be looking at 5 of the best self-hosted help…
In the past, customer support was an in-person kind of real-time interaction, mostly confined to the local barrier. Now products are sold across the globe, but customers still want real-time support. That is essentially why anyone would need a professional support system. What is a support ticketing system and what makes a good one? A…
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