9 Best Customer Service Channels & How to Pick the Right One

9 Best Customer Service Channels & How to Pick the Right One

In today’s landscape, customer support channels are changing overnight. Customers now have unlimited freedom to choose the platform they want to share whatever they want to say about your company, products, and services. Companies now had to focus on multiple customer support channels, then pressuring customers to follow one for all support-related queries. It is…

13 Poor Customer Service Examples and How to Fix Them

13 Poor Customer Service Examples and How to Fix Them

Customer service plays a crucial role in business growth. Sometimes it is not good enough to have good products or services. Companies that provide excellent customer service are the winners in the market. People remember good behaviors. When they are treated with respect, they also tend to give it back. Businesses that are customer-centric get…

Fluent Support: Objectives and Vision

Fluent Support: Objectives and Vision

In the past, customer support was an in-person kind of real-time interaction, mostly confined to the local barrier. Now products are sold across the globe, but customers still want real-time support. That is essentially why anyone would need a professional support system.  What is a support ticketing system and what makes a good one? A…

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