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Following the COVID-19 outbreak, the state of the global economy and health crises have…
The difference between Customer service and Sales is a source of debate so we want to put that to rest once and for all!
Customer service is evolving and so are the challenges. Every team needs to prepare for the customer service challenges for 2023!
In this blog, we’ll walk you through the 8 simple steps that will help you improve the customer experience (CX) on your website.Â
Here are the top 6 companies that redefined customer experience in B2B segment and it made all the difference.
Here, we will closely examine whether it’s truly better to keep an outsourced technical support rather than in-house.
A year spent with Fluent Support, the fast and robust answer to customer support right in your WordPress dashboard!
Here, we will be explaining Service Level Agreement, its benefits, types, best practices, examples, and a few other basic things…
Popular communication apps are changing customer support drastically. Learn which messaging apps are best for customer support operations!
When to Use Thank You For Your Patience is a raging question among customer service groups! Here are 5 alternatives and more.
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