What Makes Fluent Support the Best WordPress Helpdesk in 2023?

What Makes Fluent Support the Best WordPress Helpdesk in 2023?

Helpdesk softwares is the solution for every customer support team. They help you run your customer service operations efficiently and save you time. There are many saas helpdesk tools, but WordPress has a range of helpdesk plugins far superior to saas in many ways. Fluent Support WordPress helpdesk is the latest support ticketing plugin that…

How to Handle Customer Support During the Christmas Rush

How to Handle Customer Support During the Christmas Rush

Christmas is here!  And the biggest holiday season begins. Businesses are jumping with their marketing budgets, content, and products to catch as many customers as they can acquire in this holiday rush. It’s always an exciting season to attract new customers to your brand through Christmas deals. Most customers treat the Christmas deal season as…

Deadly Sins of Customer Support Small Businesses Should Avoid

Deadly Sins of Customer Support Small Businesses Should Avoid

Customer support can serve small businesses well when it’s not part of the business but the core of the business. Because you may forget what you said to your customers, your customers will remember what you make them feel. This can make or break a business if your customers have negative feelings about your company’s…

WordPress Helpdesk Comparison: Fluent Support VS JS HelpDesk

WordPress Helpdesk Comparison: Fluent Support VS JS HelpDesk

Customer support helpdesks are essential for companies to keep improving the customer experience. If your business is hosted with WordPress ecosystem, there are lots of options for support systems available. JS helpdesk & Fluent Support are two helpdesk options currently holding their place in the WordPress ecosystem. JS helpdesk is older than Fluent Support, but…

8 Customer Service Objectives Small Business Should Follow

8 Customer Service Objectives Small Business Should Follow

The ultimate goal of customer service is to provide a seamless & great customer experience. But is that all? How can companies ensure they are doing right? Here come customer service objectives, which set the seal on great customer experience. Customer service objectives establish the goals and determine the KPIs business try to achieve. Another…

Best Communication Apps for Customer Support

Best Communication Apps for Customer Support

Over 3 billion people are now using mobile messaging apps for daily communications. 90% of smartphone users use mobile communication apps for daily interaction with friends, family & co-workers! It will grow to 3.51 billion users in 2025. Millions of users now use WhatsApp, Messenger, Telegram, Wechat, Slack & other niche messaging services like Discord….

Fluent Support VS Awesome Support: Which One is The Best Helpdesk for WordPress?

Fluent Support VS Awesome Support: Which One is The Best Helpdesk for WordPress?

Communicating with customers is the most important aspect of any business. It is necessary for businesses to receive customer’s emails, manage their needs, send appropriate replies and organize all customer conversations. Many businesses fail in this matter. A complete customer support solution can only help fallen businesses to win customers back. The only reason small…

14 Examples of Customer Service Phrases You Should Use (& Avoid)

14 Examples of Customer Service Phrases You Should Use (& Avoid)

Customer service phrases are power words used in customer support conversations to influence customers in a positive way. Clear conversations help to resolve issues fast. Customers want fast solutions and expect you to understand their problems with minimal interactions. A small misunderstanding or a slight misuse of words can escalate the situation. Using the right…

How to Create a Feedback Form that Actually Work

How to Create a Feedback Form that Actually Work

Customer feedback is the holy grail of customer data. I am not even exaggerating; it’s true.  But many companies ignore this. They don’t have a system of feedback forms and use it to collect feedback from everyday customer interactions. Customer feedback helps you to improve your products, minimize problems and establish yourself as a customer-centric…

How to Develop Customer Service Promise for Small Business

How to Develop Customer Service Promise for Small Business

Small business owners, are you committed to your business? Do you have a customer service promise? Are you fully committed to your company’s service promise? If you have a customer service promise and understand the importance of it, you are on the right track. But if you don’t have any or don’t know the importance…

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