17 Email Etiquettes Rules & Tips for Professional Communication

17 Email Etiquettes Rules & Tips for Professional Communication

Email is the oldest digital communication tool used today. There are 4 billion daily email users, expected to increase to 4.6 billion by 2025. 306 billion emails are sent per day around the world every day. Now you can imagine how big email is. People still use emails for professional communication in this social media…

What is Feature Benefit Selling and How to Use it

What is Feature Benefit Selling and How to Use it

“What customer problems are you going to solve?” Before spending money on marketing, every business owner should ask this question themselves.  Most people are not interested in how cool a product is or its unique features; the only thing that matters is how they can benefit from your product. What problem can it solve for…

Customer Support Definition and Why it’s Important for Your Business

Customer Support Definition and Why it’s Important for Your Business

Customer support is changing day by day. Modern customer support is not as exact as classic customer support. Customer support is now not an extra wing of the business. It is now considered a significant part of the business and its company culture. Customer support is considered a feature that you don’t need to explain…

Customer Service Voice: The importance of tone of voice in customer service

Customer Service Voice: The importance of tone of voice in customer service

“Handle them carefully, for words have more power than atom bombs.”  —Pearl Strachan Hurd Words are powerful more than you can imagine. In customer service, it is the primary tool to convey messages to your customers daily. Words play a significant role in customer service because you have in constant touch with your customers, talking…

Speed VS Quality: Which One Is More Important for Customer Service?

Speed VS Quality: Which One Is More Important for Customer Service?

Does speed matter in customer service? The answer is both YES and NO! Customers expect a fast reply when they contact your support. But if your support provides a generic answer to their questions without providing exact solutions, it may accelerate into a frustrating situation for customers. Speed is vital in customer service. We all…

12 Ways to Deliver Good Customer Service

12 Ways to Deliver Good Customer Service

Creating a new business is challenging. It is harder to get new customers and make them loyal to your brand. One way to make loyal customers is by providing great customer service.  Good customer service is meeting and exceeding customer’s expectations. Excellent customers service is when you provide the same service every time a customer…

8 Tips on How to Say No to Customers Professionally

8 Tips on How to Say No to Customers Professionally

Dealing with angry customers is everyday work for customer service and support teams. Happy customers go into an angry mode in a few conversations if it does not fulfill their needs. Your agents know this better; an angry customer can be turned into a dissatisfied customer in a minute. It is important how you handle…

7 Actionable Tips to Reduce Customer Churn Rate

7 Actionable Tips to Reduce Customer Churn Rate

Business needs customers and no one love losing their customers. Companies rush to acquire new customers but often lose sight of retaining their existing customers. And that’s when customer churn happens. Building a long-lasting relationship with your existing customer is vital to growing your earnings. Sometimes it is inevitable that customers will stop doing business…

7 Best Practices for Outstanding B2C Customer Service

7 Best Practices for Outstanding B2C Customer Service

Business to consumer (B2C) and business to business (B2B) are two ways of doing business; both are different. But one task is necessary for both of them – “Customer Service.” Customer experience can make a difference when you sell to your customers directly. Fantastic customer experience plays a more significant role in new sales, repeat…

10 Ways to Measure Customer Service

10 Ways to Measure Customer Service

Customer service is essential for businesses to provide their customer with an excellent customer experience (CE). Businesses must ensure good customer service. The quality of customer service is a critical factor in a good customer experience (CX). How can business measure their customer service? Here comes customer service metrics. A company’s customer service metrics indicate…

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