How to Create a Feedback Form that Actually Work

How to Create a Feedback Form that Actually Work

Customer feedback is the holy grail of customer data. I am not even exaggerating; it’s true.  But many companies ignore this. They don’t have a system of feedback forms and use it to collect feedback from everyday customer interactions. Customer feedback helps you to improve your products, minimize problems and establish yourself as a customer-centric…

How to Develop Customer Service Promise for Small Business

How to Develop Customer Service Promise for Small Business

Small business owners, are you committed to your business? Do you have a customer service promise? Are you fully committed to your company’s service promise? If you have a customer service promise and understand the importance of it, you are on the right track. But if you don’t have any or don’t know the importance…

10 Customer Engagement Best Practices for Small Business

10 Customer Engagement Best Practices for Small Business

Customer engagement is the new CX experience metrics business use to grow revenue and build a loyal customer base. Business now interacts with customers differently on so many levels. Customer expectation is getting higher day by day. Customers expect you to listen to them, reply to their messages faster, and engage with them on their…

Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for 2022

Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for 2022

Customer onboarding is the first baby step to a customer’s journey with your brand. Customer onboarding is the most important customer acquiring process and every business should take a hard look into their client onboarding strategy. Acquiring more customers does not often translate to more profits. If your customers are not sticking after signing up,…

6 Best Practices to Build a Solid Customer Experience Strategy in 2022

6 Best Practices to Build a Solid Customer Experience Strategy in 2022

Customer experience strategy is a new management approach companies take to reach high customer satisfaction. It’s a new world. Businesses are always looking for new ways to satisfy customers every day. Because customer perceptions are changing fast with digital information technology. They now care so little about your products or prices. They care about how they…

What is Customer Happiness and 11 Ways to Achieve It

What is Customer Happiness and 11 Ways to Achieve It

Customer happiness is not just happy customers; it is how customers feel about your brand. There is a big difference between customer satisfaction and customer happiness. There are solid metrics to identify customer happiness, like customer satisfaction, but customer happiness plays a huge role in brand power. You can satisfy your customers with extraordinary customer…

What is a Customer Success Manager and What Do They Do?

What is a Customer Success Manager and What Do They Do?

Customer success manager helps new customers with the onboarding process and get used to products or services. Attracting new customers is hard, but it is hard to retain those customers. After a customer purchases, you need to help the customer understand your products’ full value. That’s what a customer success manager does.  Customer success managers…

11 Customer Retention Strategies for 2022

11 Customer Retention Strategies for 2022

Holding & nurturing existing customers is easier than acquiring new ones. Customer retention is the cheapest way to increase business revenue. You can increase your customer retention rate by following strategies that work and walking the path of other companies’ examples. Businesses invest a lot to attract customers through various marketing strategies. But retaining customers…

What is Customer Experience & Why It’s Important? (And How to Measure It)

What is Customer Experience & Why It’s Important? (And How to Measure It)

The best customer is the one who promotes your business without expecting any returns.  Every business goes extra length for that customer. Companies are investing big money to create and improve their customer experience. No one wants unhappy customers to share their frustration on social media about their bad customer experience. A happy customer is…

How to Calculate Customer Lifetime Value

How to Calculate Customer Lifetime Value

Ever wonder why some customers come back to your business again and again? Why are repeat customers the best revenue generator for your business? It is simple yet one of the most important questions you should ask yourself as a business owner! Acquiring new customers is challenging and expensive. But retaining existing customers are easy…

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