customer service promise

August 26, 2022

How to Develop Customer Service Promise for Small Business

Do you commit to the promise you give to your customer? If not, learn about customer service promise & why it’s important for your business!

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customer engagement best practice

August 25, 2022

10 Customer Engagement Best Practices for Small Business

Engaged customers are an asset for small business because they drive sales. Learn the best practice of customer engagement to increase sales!

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customer onboarding guide

August 12, 2022

Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for Small Business

Seamless customer onboarding process is important for high customer retention and engagement. Learn how to create an effective one.

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customer experience management strategy

August 8, 2022

6 Best Practices to Build a Solid Customer Experience Strategy for Small Business

Customer experience strategy is a new management approach companies take to reach high customer…

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happy customer service

July 22, 2022

What is Customer Happiness and 11 Ways to Achieve It

Customer happiness can bring loyal customers to your brand. But how you can organically make a customer happy? Read these 11 tips.

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customer success manager job description & skills

July 20, 2022

What is a Customer Success Manager and What Do They Do?

A customer success manager helps new customers with the onboarding process and get used…

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customer retention strategies best practice

June 16, 2022

11 Customer Retention Strategies for Small Business

Losing customers? Do not know what to do? Follow these 11 customer retention strategies to retain your existing customers and boost profit!

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customer experience definition

June 8, 2022

What is Customer Experience & Why It’s Important? (And How to Measure It)

Great customer experience with brands creates loyal customers. But what is customer experience? Learn about CX and how to measure it!

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customer lifetime value

June 4, 2022

How to Calculate Customer Lifetime Value

Ever wonder why some customers come back to your business again and again? Why…

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ecommerce customer support

May 29, 2022

11 Ecommerce Customer Service Best Practices You Should Follow

Struggling with customer satisfaction with your ecommerce store? Follow these best practice of ecommerce customer service and increase sales!

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