8 Tips on How to Say No to Customers Professionally

8 Tips on How to Say No to Customers Professionally

Dealing with angry customers is everyday work for customer service and support teams. Happy customers go into an angry mode in a few conversations if it does not fulfill their needs. Your agents know this better; an angry customer can be turned into a dissatisfied customer in a minute. It is important how you handle…

7 Actionable Tips to Reduce Customer Churn Rate

7 Actionable Tips to Reduce Customer Churn Rate

Business needs customers and no one love losing their customers. Companies rush to acquire new customers but often lose sight of retaining their existing customers. And that’s when customer churn happens. Building a long-lasting relationship with your existing customer is vital to growing your earnings. Sometimes it is inevitable that customers will stop doing business…

7 Best Practices for Outstanding B2C Customer Service

7 Best Practices for Outstanding B2C Customer Service

Business to consumer (B2C) and business to business (B2B) are two ways of doing business; both are different. But one task is necessary for both of them – “Customer Service.” Customer experience can make a difference when you sell to your customers directly. Fantastic customer experience plays a more significant role in new sales, repeat…

10 Ways to Measure Customer Service

10 Ways to Measure Customer Service

Customer service is essential for businesses to provide their customer with an excellent customer experience (CE). Businesses must ensure good customer service. The quality of customer service is a critical factor in a good customer experience (CX). How can business measure their customer service? Here comes customer service metrics. A company’s customer service metrics indicate…

8 Types of Customer Support Data & How to Collect Them

8 Types of Customer Support Data & How to Collect Them

Knowing your customers is the first step to building a sustainable business. You can learn a lot about your customers by analyzing your customer support data. Support data will help you discover your customers’ interest in your products or services, as well as how and when they interact with them. Then you can more precisely…

7 Ways to Make Most of Your Customer Support Data Effectively

7 Ways to Make Most of Your Customer Support Data Effectively

Customer data is the single most valuable thing to a business. Customer support data is one of the types every business should consider collecting, analyzing, and learning from it. Your support team knows about your customer better than anyone. They are in touch with your frustrated customers daily; they know their pain points and how…

9 Best Customer Service Channels & How to Pick the Right One

9 Best Customer Service Channels & How to Pick the Right One

In today’s landscape, customer support channels are changing overnight. Customers now have unlimited freedom to choose the platform they want to share whatever they want to say about your company, products, and services. Companies now had to focus on multiple customer support channels, then pressuring customers to follow one for all support-related queries. It is…

13 Poor Customer Service Examples and How to Fix Them

13 Poor Customer Service Examples and How to Fix Them

Customer service plays a crucial role in business growth. Sometimes it is not good enough to have good products or services. Companies that provide excellent customer service are the winners in the market. People remember good behaviors. When they are treated with respect, they also tend to give it back. Businesses that are customer-centric get…

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