Customer Advocacy: How to Leverage it for Your Business Growth

Customer Advocacy: How to Leverage it for Your Business Growth

Welcome to the world of customer advocacy! In today’s blog post, we’ll be exploring its definition, strategies, and examples. Also, we’ll explain why businesses must prioritize the needs and satisfaction of their consumers. In the early days of commerce, customer service was often seen as a necessary cost of doing business rather than a potential…

7 Best Awesome Support Alternatives to Choose as a Helpdesk Plugin

7 Best Awesome Support Alternatives to Choose as a Helpdesk Plugin

Are you looking for the best alternatives to Awesome Support to enhance customer support performance? Then you’re in the right place. Here, we will show you some of the most popular alternative helpdesk plugins to Awesome Support currently available online. A helpdesk plugin is dedicated to providing support to your customers. It can be used…

Deadly Sins of Customer Support Small Businesses Should Avoid

Deadly Sins of Customer Support Small Businesses Should Avoid

Customer support can serve small businesses well when it’s not part of the business but the core of the business. Because you may forget what you said to your customers, your customers will remember what you make them feel. This can make or break a business if your customers have negative feelings about your company’s…

What is Hybrid IT Support? Will it be a Good Option for Your Business?

What is Hybrid IT Support? Will it be a Good Option for Your Business?

Following the COVID-19 outbreak, the state of the global economy and health crises have forced many enterprises to adopt remote working environments. Before that, employees had to access technical support, security, and management through their central offices. Mostly, the in-house IT teams lack the reach to work from home and can’t work on weekends. As…

Difference between Sales and Customer Service

Difference between Sales and Customer Service

Customer service and sales are two of the most common aspects of a business. However, there’s some serious debate as to which does what. Don’t trust me? Here are a couple of examples I found roaming the internet. So let’s clear up this confusion once and for all! What is Customer service? Customer service, broadly…

12 Major Customer Service Challenges

12 Major Customer Service Challenges

What’s the biggest factor that differentiates you from your competitors?  If your answer is anything other than customer service, then you’re not standing out from the crowd. With as much as 50% of customers claiming they’ll switch companies after just one bad service experience, it’s obvious you can’t treat it as an afterthought. But why…

8 Simple Steps to Improve the Customer Experience (CX) on Your Website

8 Simple Steps to Improve the Customer Experience (CX) on Your Website

Does your website provide an outstanding customer experience? If the answer is no, don’t look any further! In this blog, we’ll walk you through the 8 simple steps that will help you improve the customer experience on your website. For attaining success in any online business, assuring an enhanced customer experience (CX) on your website…

6 B2B companies with the Best Customer Experience

6 B2B companies with the Best Customer Experience

Customer experience is everything about every interaction a customer has with your business. Be it B2C or B2B, customer experience matters equally. But before comparing them, you have to consider the fact that there are more B2B companies than B2C companies. So when talking about customer experience, it’s better to cover B2B because the philosophy…

Outsourced Technical Support VS In-House Technical Support

Outsourced Technical Support VS In-House Technical Support

Every business nowadays at least has some sort of tech support requirements. To fulfill the demands, a company might keep an outsourced technical support team or an in-house one. But, the choice varies from business to business. All businesses are different in terms of their goals, demands, and budgeting. So, it is obvious that there…

What is a Service Level Agreement? SLA Benefits with Components & Metrics Examples

What is a Service Level Agreement? SLA Benefits with Components & Metrics Examples

To create a successful business, your company must fulfill your customers’ expectations. The problem occurs when these expectations are not clearly defined. If your customers don’t know what to expect from your business, it will always be a difficult task to meet their expectations. For this reason, companies tend to rely on a Service Level…

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