Fluent Support 1.5.6: New FluentCRM actions, Agent Bookmarks, Ticket merge and more!

Fluent Support 1.5.6: New FluentCRM actions, Agent Bookmarks, Ticket merge and more!

Great news guys! Fluent Support 1.5.6 is finally out. Join us as we dive into new features and fixes you’ve been waiting for. Like the last update, this one is also a lot of what our users were asking for. Alongside the basic features, we’ve added urgent bug fixes to make the plugin more reliable….

17 Email Etiquettes Rules & Tips for Professional Communication

17 Email Etiquettes Rules & Tips for Professional Communication

Email is the oldest digital communication tool used today. There are 4 billion daily email users, expected to increase to 4.6 billion by 2025. 306 billion emails are sent per day around the world every day. Now you can imagine how big email is. People still use emails for professional communication in this social media…

Customer Acquisition Strategies for 2022

Customer Acquisition Strategies for 2022

Customer acquisition sounds very fancy when you hear it come from sales and marketing people. If you take away the fanciness you’re left with the process of gaining more customers for your business. However, it’s easier said than done. Most businesses struggle with customer acquisition due to a lack of an effective acquisition strategy. There’s…

What is Feature Benefit Selling and How to Use it

What is Feature Benefit Selling and How to Use it

“What customer problems are you going to solve?” Before spending money on marketing, every business owner should ask this question themselves.  Most people are not interested in how cool a product is or its unique features; the only thing that matters is how they can benefit from your product. What problem can it solve for…

Customer Support Definition and Why it’s Important for Your Business

Customer Support Definition and Why it’s Important for Your Business

Customer support is changing day by day. Modern customer support is not as exact as classic customer support. Customer support is now not an extra wing of the business. It is now considered a significant part of the business and its company culture. Customer support is considered a feature that you don’t need to explain…

5 Types of Customers and How to Handle them

5 Types of Customers and How to Handle them

No two customers are alike. That’s a fact. No matter what the business you always need to keep in mind the types of customers you are catering to. While customers may come to your business with similar or comparable needs they might have completely different motivations. Knowing your customers is essential for any strategy. Your…

Customer Service Voice: The importance of tone of voice in customer service

Customer Service Voice: The importance of tone of voice in customer service

“Handle them carefully, for words have more power than atom bombs.”  —Pearl Strachan Hurd Words are more powerful than you can imagine. In customer service, it is the primary tool to convey messages to your customers daily. Words play a significant role in customer service because you have in constant touch with your customers, talking…

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