Spring Special Sale!
Spring Special Sale!
CRM or Customer relationship management is one of the crucial divisions in a business. It’s responsible for all the interactions a customer has with your business. From prospecting your brand to becoming an advocate, customer relations enables you every step of the way. In general, CRM is the broad approach of guiding a potential customer…
Halloween is nigh and the support team is on high alert. If you’re looking to capitalize on this festive discount rush, marketers have probably pitched irresistible deals for your customers. Customers are gonna do what they do best with these deals. They’re going to buy. All of this, however, means the support team is going…
Gross and Net sales are two of the most common metrics used to track the performance of a business. In this article, we’ll show you the difference between gross and net sales along with how you can calculate them. What are Gross sales? Gross sales is the total amount of sales made within a specific…
The “trend” right now is going the extra mile for the customers. When you consider the number of support queries made around the world every day, it explains why 51% of surveyed agents reported “not having enough time” as the second biggest challenge in customer support. Want to know what’s the biggest one? –Learning how to…
Are you looking for ways to improve your non-profit’s performance in the digital world? Other than blogging and email marketing there are a lot more ways to increase your virtual presence. These strategies are often under-utilized by non-profit organizations. Effective data management is essential for developing affirmative fundraising and engagement strategies. A great tool for…
The only thing changing faster than business strategies are the customer expectations that drive them. In this cutthroat era, having a customer focused business strategy is a clear edge you can have over your competitors. This is a fact supported by numerous studies over the years. Take for instance the fact that 8-out-of-10 customers will…
Holding & nurturing existing customers is easier than acquiring new ones. Customer retention is the cheapest way to increase business revenue. You can increase your customer retention rate by following strategies that work and walking the path of other companies’ examples. Businesses invest a lot to attract customers through various marketing strategies. But retaining customers…
Ever wonder why some customers come back to your business again and again? Why are repeat customers the best revenue generator for your business? It is simple yet one of the most important questions you should ask yourself as a business owner! Acquiring new customers is challenging and expensive. But retaining existing customers are easy…
In this digital era, everything we do is now one click away. When we want to buy anything, we search it online. Instant gratification is a part of our life now. Ecommerce is part of our daily activities. The global online market cap is $4 trillion and it’s growing fast! Ecommerce customer service plays a…
For most businesses, the sad truth is everyone is not going to like what you build. To be fair, that’s not the point of any business. Whether your product is good or bad you’ll get vastly different opinions. Hence, you have to expect and be prepared for negativity towards your products or your business in…
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