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Getting Started

2

How to Install & Activate Fluent Support
Upgrade to Fluent Support Pro Add-on

Business Management

10

Business Inboxes
Adding Multiple Business Inboxes
Creating Ticket Categories (Products)
Customer Support Portal Setup
Adding Support Staffs/Agents
View & Manage Ticket Entries
Attachment Regulation
Permission Management for Agents
Adding a Custom Ticket Submission Form
Ticket Form Customization

Productivity

18

Ticket Tags (Custom Tags)
Templated (Saved) Replies
Filtering, Sorting & Searching Tickets
Agent Specific Tickets (My Tickets)
Internal Notes
Bulk Action in Tickets
Creating Ticket on Behalf of Customer
Custom Fields
Outgoing Webhook
Merge Tickets
Bookmarks
Shortcodes
Split Reply in New Tickets
Frontend Agent Portal
Automatic Ticket Closing
Close Ticket Silently
Advanced Filter Fluent Support
Add More Attachments Type

Activities & Reports

4

Dashboard Overview
Reports and Stats
Overall Activities
Dynamic Dashboard

Ticket Importer

4

Ticket Importer
HelpScout Ticket Migrator
Freshdesk Ticket Migrator
Zendesk Ticket Migrator

Email Management

4

Managing Email Notifications
Auto-forward From Google Workspace to Fluent Support
Email Piping: Email Based Support Ticket
Forward From Microsoft 365 Outlook Web Access (OWA)

Workflow/Automation

3

Workflows & Automations
Manual Workflow
Automatic Workflow

Ticket Management using Third Parties

4

Managing Tickets using Slack
Managing Tickets using Telegram
Managing Tickets using Discord
Managing Tickets using WhatsApp

Integrations

17

FluentCRM Integration
Easy Digital Downloads (EDD) Integration
LifterLMS Integration
LearnDash Integration
WooCommerce Integration
TutorLMS Integration
BuddyBoss Integration
WishList Member Integration
Restrict Content Pro Integration
Paid Membership Pro Integration
Fluent Forms Integration
Incoming Webhook
BetterDocs Integration
LearnPress Integration
Google reCAPTCHA Integration
Google Drive Integration
Dropbox Integration

Change Log

1

Change Log

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Getting Started

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