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  Healthcare
  
  Triage patient inquiries by urgency so critical requests never wait in line.
  
  eCommerce & Retail
  
  Track orders, manage returns, and keep purchase history in every conversation.
  
  Travel & Hospitality
  
  Handle pre-trip, mid-trip, and post-trip conversations without losing context.
  
  Telecom & Internet Providers
  
  Turn billing disputes and outage complaints into resolved tickets — fast.
  
  Real Estate & Property Management
  
  Log maintenance requests and tenant issues before they spiral into complaints.
  
  Education & EdTech
  
  Unblock students and parents before a missed reply costs you an enrollment.
  
  IT & Managed Service Providers
  
  Manage multi-client tickets and hit SLAs without drowning in scattered emails.
  
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  2026
  
  Comic: Flashback
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Help tickets cool off this summer - Flat 30% Discount on Fluent Support.

Documentation

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Getting Started

3

How to Install & Activate Fluent Support
How to Install & Activate Fluent Support PRO
Deactivate Or Delete the Fluent Support

Business Management

14

Create Business Inbox Initially
Adding Multiple Business Inboxes
Creating Products to Categorize Tickets
Setup Customer Support Portal With Global Settings
Adding Support Staff/Agents
View & Manage Ticket Entries
File Attachment Regulations
Permission Management for Agents
Adding a Custom Ticket Submission Form
Ticket Form Customization
File Upload Integrations
Web-Based Settings In Business Inbox
Web and Email-Based Settings In Business Inbox
Customer Support Portal Dashboard

Productivity

22

Ticket Tags (Custom Tags)
Saved (Templated) Replies
Filtering, Sorting & Searching Tickets
Agent Specific Tickets (My Tickets)
Internal Notes
Bulk Action in Tickets
Creating A Ticket On Behalf Of The Customer
Custom Fields
Outgoing Webhook
Merge Tickets
Bookmark Tickets
Shortcodes
Split Reply in New Tickets
Frontend Agent Portal
Automatic Ticket Closing
Close Ticket Silently
Advanced Filter Fluent Support
Add More Attachments Type
Add and Customize Customer Portal using Gutenberg Block
Advanced Filter Save Search Feature
Agent Time Tracking
Navigate With the Keyboard Shortcut

Activities & Reports

4

Dashboard Overview
Reports and Stats
Overall Activities
Dynamic Dashboard

Ticket Importer

4

Ticket Importer
HelpScout Ticket Migrator
Freshdesk (Freshworks) Ticket Migrator
Zendesk Ticket Migrator

Email Management

5

Managing Email Notifications
Auto-forward From Google Workspace (G Suite) to FluentSupport
Email Piping For Email-Based Support Tickets
Forward From Microsoft 365 Outlook Web Access (OWA)
Change Amazon Lambda Cloud Processing Service for Email Piping

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3

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Manual Workflow
Automatic Workflow

Ticket Management using Third Parties

4

Managing Tickets Using Slack
Managing Tickets using Telegram
Managing Tickets Using Discord
Managing Tickets Using WhatsApp

Integrations

23

FluentCRM Integration
Easy Digital Downloads (EDD) Integration
LifterLMS Integration
LearnDash Integration
WooCommerce Integration
TutorLMS Integration
BuddyBoss Integration
WishList Member Integration
Restrict Content Pro Integration
Paid Membership Pro Integration
Fluent Forms Integration
Incoming Webhook
BetterDocs Integration
LearnPress Integration
Google reCAPTCHA Integration
Google Drive Integration
Dropbox Integration
MemberPress Integration
FluentBoards Integrations
Integration Statuses
SureTriggers Integration
FluentCommunity Integration
FluentCart Integration

AI-Powered Assistance

2

OpenAI Integration With Fluent Support
Features Of OpenAI Integration In Fluent Support

Change Log

1

Change Log

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Features
- All Features
  
  Ticketing
  
  Setting Up & Migration
  
  Business
  
  Agents
  
  Power Usage
  
  MAKE YOUR SUPPORT BETTER
  
  AI-Powered
  
  Fluent Support + OpenAI = Faster replies, polished tone, better conversations
  
  Automation
  
  Automate support tasks with triggers, conditions, and predefined actions.
  
  Migration
  
  Migrate your helpdesk data to Fluent Support quickly, safely, and with total ease.
  
  Power user
  
  Rest API
  
  Incoming Webhook
  
  Outgoing Webhook
  
  Classes
  
  Devs Documentation
  
  Reports & Analytics
  WPManageNinja Contact Us Create a Support Ticket Join Our Community
Integrations
- All Integrations
  
  Explore Integrations
  
  Unlock Fluent Support’s full potential with LMS, CRM, eCommerce integrations, and more.
  
  Fluent Suite Integration
  
  Fastest Form Builder Plugin for WordPress
  
  Email Marketing Automation Plugin
  
  Fastest WordPress Community Plugin
  
  WordPress Project Management Plugin
  
  WordPress payment and donation plugin
  
  Email Delivery Plugin for WordPress
  
  A New Era of eCommerce with WordPress
  
  COMMUNICATION APPS
  
  WhatsApp
  
  Telegram
  
  Slack
  
  Discord
  
  Third-party Automation
  
  n8n
  
  ZohoFlow
  
  SureTriggers
  
  See All
  
  WPManageNinja Contact Us Create a Support Ticket Join Our Community
Industries
- All INDUSTRIES
  
  Explore Industries
  
  See how Fluent Support fixes support for your industry.
  
  Fluent Suite INDUSTRIES
  
  Software & Services
  
  Turn pre-sale queries into deals, bug reports into fixes, and tickets into loyal users.
  
  Healthcare
  
  Triage patient inquiries by urgency so critical requests never wait in line.
  
  eCommerce & Retail
  
  Track orders, manage returns, and keep purchase history in every conversation.
  
  Travel & Hospitality
  
  Handle pre-trip, mid-trip, and post-trip conversations without losing context.
  
  Telecom & Internet Providers
  
  Turn billing disputes and outage complaints into resolved tickets — fast.
  
  Real Estate & Property Management
  
  Log maintenance requests and tenant issues before they spiral into complaints.
  
  Education & EdTech
  
  Unblock students and parents before a missed reply costs you an enrollment.
  
  IT & Managed Service Providers
  
  Manage multi-client tickets and hit SLAs without drowning in scattered emails.
  
  WPManageNinja Contact Us Create a Support Ticket Join Our Community
Pricing
Resources
- Learn & Progress
  
  All Blogs
  What's New
  Change log
  
  Fluent Support 101
  
  Before After
  
  2.0 Update
  
  Explore Fluent Support 2.0 through before and after UI comparisons
  
  get inspired
  
  Women in Support
  Stories and insights of women shaping the support industry.
  
  Build Support Team
  Tips and strategies to hire, train, and scale your support team.
  
  Top IT Helpdesk
  Comparisons and insights on today’s leading IT helpdesk tools.
  
  Customer Support Trends
  A curated collection of industry voices and evolving support trends
  
  2026
  
  Comic: Flashback
  Illustrated throwbacks showing Fluent Support’s journey and stories.
  
  Statistics
  Latest reports & statistics of the customer service industry.
  
  Free vs Pro
  A breakdown of features and differences between our free and pro plans.
  
  Customer Support Toolkit
  Essential support resources you need, organized in one place.
  
  Success Stories
  
  Customers who turned challenges into wins with Fluent Support
  
  Documentation
  
  2.0 Update
  
  Instructions to help you set up, customize, and get the most out of Fluent Support.
  
  WPManageNinja Contact Us Create a Support Ticket Join Our Community
Pricing Calculator
Account