12 Major Customer Service Challenges
What’s the biggest factor that differentiates you from your competitors? If your answer is…
6 B2B companies with the Best Customer Experience
Customer experience is everything about every interaction a customer has with your business. Be…
How to Make Product Improvement + Examples
Be it a golf ball or a fighter jet, no product has stayed the…
A Marketers Guide to BFCM in 2023
It’s that time of the year again, folks. You know, that time when brands…
When to Use Thank You For Your Patience + 5 Alternatives
Customers come to businesses with a variety of asks. Some are straightforward, others, not…
Fluent Support vs. Support Candy: Comparing WordPress Help Desks
Customer questions are a routine thing for any business. There’s always something a customer…
7 Brands with the best Knowledge Base
Knowledge bases are the modern staple for every customer support team. It’s the core…
Steps in the CRM Process
CRM or Customer relationship management is one of the crucial divisions in a business….
Support Tricks to Treat your Customers this Holiday Season
Halloween is nigh and the support team is on high alert. If you’re looking…
The Art of Follow Up in Customer Service
Every time a customer contacts your business it’s an opportunity. You’ve probably heard this…