Spring Special Sale!
Spring Special Sale!
In the world of business, workflows are the foundation of success. They provide structure and direction for every task, ensuring that nothing falls through the cracks. When it comes to customer service it’s just as true. In fact, workflows are essential for delivering a top-notch experience that keeps customers happy and engaged. Now that consumers…
![Best WordPress Knowledge Base Plugins for 2023 [Free tools + Setup Guide]](https://fluentsupport.com/wp-content/uploads/2023/03/The-11-Best-Knowledge-Base-Software-Platforms-for-2022.jpg)
If you want to keep your customer satisfaction high and reduce the stress on your support team, a knowledge base tool is arguably the simplest solution you could ask for. It provides a dedicated system for your customers to quickly find answers to common questions about your products and services. To do this on WordPress,…
Task delegation is probably one of the most crucial skills for management positions and yet isn’t talked about nearly enough. Some will even go as far as consider delegation as slang they never want to hear. But that’s far from the ideal mindset. The truth is, delegation is one of the most powerful tools at…
Christmas is here! And the biggest holiday season begins. Businesses are jumping with their marketing budgets, content, and products to catch as many customers as they can acquire in this holiday rush. It’s always an exciting season to attract new customers to your brand through Christmas deals. Most customers treat the Christmas deal season as…
Customer service and sales are two of the most common aspects of a business. However, there’s some serious debate as to which does what. Don’t trust me? Here are a couple of examples I found roaming the internet. So let’s clear up this confusion once and for all! What is Customer service? Customer service, broadly…
What’s the biggest factor that differentiates you from your competitors? If your answer is anything other than customer service, then you’re not standing out from the crowd. With as much as 50% of customers claiming they’ll switch companies after just one bad service experience, it’s obvious you can’t treat it as an afterthought. But why…
Customers come to businesses with a variety of asks. Some are straightforward, others, not so much. It’s normal for some issues to take longer to fix. So what do you do when that happens? A customer is on hold, waiting for your response, or for you to get something done on your end. For customer…
Communicating with customers is the most important aspect of any business. It is necessary for businesses to receive customer’s emails, manage their needs, send appropriate replies and organize all customer conversations. Many businesses fail in this matter. A complete customer support solution can only help fallen businesses to win customers back. The only reason small…
Customer service phrases are power words used in customer support conversations to influence customers in a positive way. Clear conversations help to resolve issues fast. Customers want fast solutions and expect you to understand their problems with minimal interactions. A small misunderstanding or a slight misuse of words can escalate the situation. Using the right…
Is the customer always right? Yes! …. And um… No. Confusing right? I know. One thing I learned working in a company WP Manage Ninja that puts tons of effort into satisfying customers is that customers can be outrageous. My advice on it? Be ready. That being said, let’s check out the oldest customer service myth…
End of content
End of content