Delegating Tasks: Do less to get more done

Delegating Tasks: Do less to get more done

Task delegation is probably one of the most crucial skills for management positions and yet isn’t talked about nearly enough. Some will even go as far as consider delegation as slang they never want to hear.  But that’s far from the ideal mindset. The truth is, delegation is one of the most powerful tools at…

How to Handle Customer Support During the Christmas Rush

How to Handle Customer Support During the Christmas Rush

Christmas is here!  And the biggest holiday season begins. Businesses are jumping with their marketing budgets, content, and products to catch as many customers as they can acquire in this holiday rush. It’s always an exciting season to attract new customers to your brand through Christmas deals. Most customers treat the Christmas deal season as…

Difference between Sales and Customer Service

Difference between Sales and Customer Service

Customer service and sales are two of the most common aspects of a business. However, there’s some serious debate as to which does what. Don’t trust me? Here are a couple of examples I found roaming the internet. So let’s clear up this confusion once and for all! What is Customer service? Customer service, broadly…

12 Major Customer Service Challenges

12 Major Customer Service Challenges

What’s the biggest factor that differentiates you from your competitors?  If your answer is anything other than customer service, then you’re not standing out from the crowd. With as much as 50% of customers claiming they’ll switch companies after just one bad service experience, it’s obvious you can’t treat it as an afterthought. But why…

When to Use Thank You For Your Patience + 5 Alternatives

When to Use Thank You For Your Patience + 5 Alternatives

Customers come to businesses with a variety of asks. Some are straightforward, others, not so much. It’s normal for some issues to take longer to fix. So what do you do when that happens?  A customer is on hold, waiting for your response, or for you to get something done on your end. For customer…

Fluent Support VS Awesome Support: Which One is The Best Helpdesk for WordPress?

Fluent Support VS Awesome Support: Which One is The Best Helpdesk for WordPress?

Communicating with customers is the most important aspect of any business. It is necessary for businesses to receive customer’s emails, manage their needs, send appropriate replies and organize all customer conversations. Many businesses fail in this matter. A complete customer support solution can only help fallen businesses to win customers back. The only reason small…

14 Examples of Customer Service Phrases You Should Use (& Avoid)

14 Examples of Customer Service Phrases You Should Use (& Avoid)

Customer service phrases are power words used in customer support conversations to influence customers in a positive way. Clear conversations help to resolve issues fast. Customers want fast solutions and expect you to understand their problems with minimal interactions. A small misunderstanding or a slight misuse of words can escalate the situation. Using the right…

Is the Customer Always Right?

Is the Customer Always Right?

Is the customer always right? Yes! …. And um… No. Confusing right? I know. One thing I learned working in a company WP Manage Ninja that puts tons of effort into satisfying customers is that customers can be outrageous. My advice on it? Be ready. That being said, let’s check out the oldest customer service myth…

How to Develop Customer Service Promise for Small Business

How to Develop Customer Service Promise for Small Business

Small business owners, are you committed to your business? Do you have a customer service promise? Are you fully committed to your company’s service promise? If you have a customer service promise and understand the importance of it, you are on the right track. But if you don’t have any or don’t know the importance…

Customer Profitability Analysis: Definition, Formula, Benefits

Customer Profitability Analysis: Definition, Formula, Benefits

Businesses need all sorts of data to evaluate the performance of individual teams as well as the business as a whole. One such metric is the customer lifetime value (LTV), which we’ve already talked about. However, it’s not a comprehensive metric. This is why more and more businesses are switching to a customer profitability analysis…

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