Is the Customer Always Right?

Is the Customer Always Right?

Is the customer always right? Yes! …. And um… No. Confusing right? I know. One thing I learned working in a company WP Manage Ninja that puts tons of effort into satisfying customers is that customers can be outrageous. My advice on it? Be ready. That being said, let’s check out the oldest customer service myth…

How to Develop Customer Service Promise for Small Business

How to Develop Customer Service Promise for Small Business

Small business owners, are you committed to your business? Do you have a customer service promise? Are you fully committed to your company’s service promise? If you have a customer service promise and understand the importance of it, you are on the right track. But if you don’t have any or don’t know the importance…

Customer Profitability Analysis: Definition, Formula, Benefits

Customer Profitability Analysis: Definition, Formula, Benefits

Businesses need all sorts of data to evaluate the performance of individual teams as well as the business as a whole. One such metric is the customer lifetime value (LTV), which we’ve already talked about. However, it’s not a comprehensive metric. This is why more and more businesses are switching to a customer profitability analysis…

Keys to Building Lasting Customer Relations

Keys to Building Lasting Customer Relations

Customer relations has been the buzzword for quite a while now. Yet very few businesses actually know what it means to foster meaningful relationships with customers. Before you can even begin the process, you need to define customer relations. That is, you need to understand what a thriving customer relationship looks like. In today’s market,…

5 steps to Building a Technical Support Team

5 steps to Building a Technical Support Team

Customer support has become a staple for any business that wishes to grow and build a reliable customer base. When building a technical support team from scratch, it’s important to follow a precise plan. Otherwise, you’ll end up backtracking and troubleshooting easily avoidable mistakes. It can become ironic because you won’t have a support team…

What is Customer Happiness and 11 Ways to Achieve It

What is Customer Happiness and 11 Ways to Achieve It

Customer happiness is not just happy customers; it is how customers feel about your brand. There is a big difference between customer satisfaction and customer happiness. There are solid metrics to identify customer happiness, like customer satisfaction, but customer happiness plays a huge role in brand power. You can satisfy your customers with extraordinary customer…

11 Customer Retention Strategies for 2022

11 Customer Retention Strategies for 2022

Holding & nurturing existing customers is easier than acquiring new ones. Customer retention is the cheapest way to increase business revenue. You can increase your customer retention rate by following strategies that work and walking the path of other companies’ examples. Businesses invest a lot to attract customers through various marketing strategies. But retaining customers…

Scale your Business to 24-Hour Support

Scale your Business to 24-Hour Support

24-hour support is one of the toughest milestones a rapidly growing business needs to achieve. As your business welcomes more and more customers, your support agents become more spread out. Aside from a growing number of queries, there are other factors that require you to implement a 24/7 support strategy. In this article, we’ll be…

What is Customer Experience & Why It’s Important? (And How to Measure It)

What is Customer Experience & Why It’s Important? (And How to Measure It)

The best customer is the one who promotes your business without expecting any returns.  Every business goes extra length for that customer. Companies are investing big money to create and improve their customer experience. No one wants unhappy customers to share their frustration on social media about their bad customer experience. A happy customer is…

How to Calculate Customer Lifetime Value

How to Calculate Customer Lifetime Value

Ever wonder why some customers come back to your business again and again? Why are repeat customers the best revenue generator for your business? It is simple yet one of the most important questions you should ask yourself as a business owner! Acquiring new customers is challenging and expensive. But retaining existing customers are easy…

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