5 Types of Customers and How to Handle them

5 Types of Customers and How to Handle them

No two customers are alike. That’s a fact. No matter what the business you always need to keep in mind the types of customers you are catering to. While customers may come to your business with similar or comparable needs they might have completely different motivations. Knowing your customers is essential for any strategy. Your…

Customer Service Voice: The importance of tone of voice in customer service

Customer Service Voice: The importance of tone of voice in customer service

“Handle them carefully, for words have more power than atom bombs.”  —Pearl Strachan Hurd Words are powerful more than you can imagine. In customer service, it is the primary tool to convey messages to your customers daily. Words play a significant role in customer service because you have in constant touch with your customers, talking…

What is Proactive Customer Support?

What is Proactive Customer Support?

Throughout its existence customer support has been a reactive game, where you have to react to your customers’ needs. However that’s changed significantly due to the vast growth in market size and rising competition. Now it’s all about being prepared for anything and everything your customers might think to ask. In general terms this is…

Speed VS Quality: Which One Is More Important for Customer Service?

Speed VS Quality: Which One Is More Important for Customer Service?

Does speed matter in customer service? The answer is both YES and NO! Customers expect a fast reply when they contact your support. But if your support provides a generic answer to their questions without providing exact solutions, it may accelerate into a frustrating situation for customers. Speed is vital in customer service. We all…

9 Alternatives for “Happy to Help”

9 Alternatives for “Happy to Help”

In between Hollywood and your day-to-day social interactions, one thing is common. Cliches are not welcome! While they get the “message across” they hardly do anything more. You could even say that cliches are a barrier towards creating a meaningful experience. Customer support is no different. Happy to help is by far one of the…

7 Actionable Tips to Reduce Customer Churn Rate

7 Actionable Tips to Reduce Customer Churn Rate

Business needs customers and no one love losing their customers. Companies rush to acquire new customers but often lose sight of retaining their existing customers. And that’s when customer churn happens. Building a long-lasting relationship with your existing customer is vital to growing your earnings. Sometimes it is inevitable that customers will stop doing business…

7 Best Practices for Outstanding B2C Customer Service

7 Best Practices for Outstanding B2C Customer Service

Business to consumer (B2C) and business to business (B2B) are two ways of doing business; both are different. But one task is necessary for both of them – “Customer Service.” Customer experience can make a difference when you sell to your customers directly. Fantastic customer experience plays a more significant role in new sales, repeat…

10 Ways to Measure Customer Service

10 Ways to Measure Customer Service

Customer service is essential for businesses to provide their customer with an excellent customer experience (CE). Businesses must ensure good customer service. The quality of customer service is a critical factor in a good customer experience (CX). How can business measure their customer service? Here comes customer service metrics. A company’s customer service metrics indicate…

Difference between Customer Support and Customer Service

Difference between Customer Support and Customer Service

If you’ve been using Customer support and customer service interchangeably for the better part of your life, it’s time to bring you to a “today I was years old” moment. First off, I’ve been doing this too and trust me when I say I’m not proud of it. Let’s see if we can’t explain this…

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