Helpdesk for Software and Services

Convert more leads and retain customers with Fluent Support that scales with you for any software business.

Buy Fluent Support

Support That Works Before and After the Sale

Pre-sales support that converts

Every pre-sale conversation is a chance to convert. Fluent Support helps you convert potential customers into actual ones. 

  • Never miss a lead again: With email piping, turn every query from the customer portal or email into a trackable support ticket.
  • Keep decision-makers aligned: Use email CC to keep decision-makers informed and close deals faster with transparent communication.
  • Prioritize hot leads: Allow custom priorities for sales-ready prospects to provide fast responses before opportunities cool down.
  • Focus on real buyers: Use custom tags to label queries and advanced filters to qualify leads automatically.
  • Act faster with AI: Instantly summarize pre-sale queries and generate accurate replies with OpenAI to provide support faster.
  • Empower self-service: Convert valuable content into a knowledge base that guides customers to answers independently.

Post-sales support that retains

After the sale, every ticket is a loyalty test. Fluent Support gives your team the tools to solve issues once and keep users happy.

  • Resolve once, not repeatedly: Merge similar tickets into one and fix the root cause instead of wasting time on repeated answers.
  • Collaborate behind the scenes: Use internal notes to share context with agents or developers without customers ever seeing it.
  • Capture every detail: Custom fields collect the exact info you need at submission, and agents deliver faster, more personalized support.
  • Right agent, right ticket: Assign tickets based on skills or workload to guarantee faster, more accurate resolutions.
  • Automate the heavy lifting: Build workflows that route tickets, escalate bugs, or trigger actions and allow agents more time for customers.
  • Prevent messy overlaps: See who’s viewing or replying to tickets in real time with collision detection to avoid duplicate responses.
Post-sales support that retains

Scale Without Chaos

Growth shouldn’t break your support. Fluent Support keeps pace as your user base expands.

  • Unlimited Agents & Tickets: Add as many agents and tickets as you want without upgrading costs.
  • Self-Hosted & No Data Lock-In: Full control of your data inside WordPress without any third-party dependency.
  • Lightweight & fast: Enjoy consistent customer performance with a fast and lightweight helpdesk system.
  • OpenAI Powered: Equip agents with better understanding and problem-solving capabilities for more personalized support.
  • n8n extensive workflow: Connect Fluent Support with 500+ apps and streamline your communication workflows with n8n.
  • Native integrations (30+):  Power up your business with 30+ native integrations for popular e-commerce, CRM, LMS, and membership tools.

Built for Every Software Business

Handle urgent issues, escalate seamlessly, and track the full customer journey.

  • Urgent issues: Handle your real-time support urgency with custom priorities.
  • Customer journey: Identify the full customer lifecycle from ticket history and activity log.
  • Ticket escalation: Escalate tickets to different tiers based on technicality and priority.

Solve unique plugin challenges right in WordPress without performance hits.

  • Detailed information: Collect specific information about products or versions with custom fields.
  • Performance effect: Runs natively within a WordPress site without any delays or performance impact.
  • Unique issues: Identify and route unique challenges through ticket tags to specialized agents.

Secure, tiered support for complex infrastructures and keep data secure.

  • Tiered support: Set workflow conditions and automatically route tickets to appropriate agents.
  • Instant support: Speed up responses anytime using AI summaries, fine-tunes, and saved replies.
  • Data control: Keep your customer data safe and compliant with a self-hosted platform.

Proper insights, better decisions

No more blind spots. Track agent and team performance with detailed reporting and analytics.

Report

Get detailed agent and team reports on the dashboard for efficient monitoring, and intuitive decision making.

Fluent Support - Reports

Agent Privilege

Set custom permissions for tailored access and optimal agent role management.

Fluent Support - permission

Customer History

Get customer details for personalized assistance. Track purchase history for e-commerce and membership businesses.

Fluent Support - customer

Activity Log

Track Support Agents’ ticket actions with Activity Logs. Filter logs by agents and time frames for clear insights.

Fluent Support - activities

Even better for developers

Fluent Support provides a long list of REST API, handy code snippets, and full code examples with detailed documentation.

REST API

Manage tickets, customers, agents, and other support operations by integrating Fluent Support with true headless functionality.

Webhooks

  • Create tickets from another app or server with Incoming Webhook. 
  • Send ticket, agent, customer, and other data with Outgoing Webhook.

Actions Hooks

Run custom codes at a specific point and callback functions for actions under customized conditions for one-way response.

Filter Hooks

You can modify or extend the plugin’s data by filtering elements like ticket statuses, priorities, validation rules, and many more.

Helper Classes

Update or delete any data in our dashboard, or even pull any data to your custom dashboard with several helper classes.

You’ve got questions. We’ve got answers.

Here are some of the most common questions we receive. If you do not find what you need, check our documentation or contact us.

Fluent Support is ideal for businesses of all sizes, from small startups to large enterprises, that want to provide fast, efficient, and personalized customer support. It’s perfect for companies looking to manage customer inquiries directly within their WordPress dashboard without the hassle of complex setups.

If you value speed, ease of use, and seamless integration with your existing tools, Fluent Support is a great choice for any business aiming to elevate their customer service experience.

No, you don’t need any coding skills to use Fluent Support. You can install and setup Fluent Support just like any other WordPress plugin. With just a few clicks, you can setup and deploy your own support portal in five minutes!

You can use Fluent Support on your client sites by purchasing a 5 sites or 50 sites annual license. Fluent Support can serve your clients in many ways.

  • It’s easy to set up
  • Your client controls all user’s data in his/her servers
  • No limits on users or support agents!
  • No premium add-ons, simple pricing plans for any kind of business.

Besides, you can buy an appropriate license for each client and earn a 20% referral bonus using our affiliate program.

Absolutely not! We made sure the plugin will not affect your site’s performance. We used a cutting-edge JavaScript framework, this single-page application was built to ensure speed and reduce loading time.

OpenAI in Fluent Support boosts First Response Time (FRT) and agent productivity by handling repetitive tasks like summarizing messages and analyzing tone. Also, it can generate accurate responses and streamline workflows. So, the features allow agents to focus on solving more complicated problems and providing better support.