Product Development Roadmap
Q1 2026 targets
UI, Accessibility & Internationalization
Dark Mode, Native dark UI for better usability and reduced eye strain
RTL Support, Full right-to-left layout support for RTL languages
Missing Language Strings Coverage, Complete translation coverage across the plugin
Date-Type Custom Field, Native date field support for workflows
Agent & Team Management
Agent Grouping, Organize agents into groups or teams for scalable support
Automatic Agent Signature, Append agent signature automatically on ticket replies
Rename Ticket Status via Hooks, Developer-level control over ticket status labels
Email Piping Reliability
Email Piping Logs UI, Visible email piping logs inside the plugin dashboard
Reply Above This Line Support, Improved email reply for cleaner conversations
Full Conversation in Piped Emails, Include complete ticket history in outgoing emails
Attachments & File Infrastructure
Drag-and-Drop Attachments, Faster and more intuitive file uploads in tickets
Amazon S3 Storage Support, Offload attachments to Amazon S3 for scalability
Cloudflare R2 Storage Support, Cost-effective external storage via Cloudflare R2
Notifications & Communication Control
Pre-Notification Filter Rules, Filter tickets before sending alerts to Slack, Telegram, and WhatsApp
Reporting & Insights
Advanced Ticket Volume Reports, Track ticket inflow and trends over time
Agent Performance Reports, Measure agent workload and efficiency
Response & Resolution Time Reports, Monitor support responsiveness
Fluent Ecosystem Expansion
Shared Data & JS API, Cross-plugin data and JavaScript sharing API
Create Tickets from FluentCommunity Posts, Convert community posts into support tickets
FluentCommunity Support Portal, Dedicated support area inside FluentCommunity dashboard
Q2 2026 targets
Integrations
FluentBooking Integration, Connect bookings directly with support workflows
Collaboration & Notifications
Agent @Mentions, Mention agents inside tickets for faster internal collaboration
Auto Mention Alerts, Auto-mention agents when tickets remain unanswered for set time
Real-Time Mention Notifications, Instant alerts for mentioned agents or teams
Monetization & Packages
Support Package System, Tiered support access (Basic, Premium, Enterprise)
Automation
Rebuilt Automation Module, More flexible, powerful, and scalable workflow automation
Ticketing Enhancements
Custom Ticket Number Variables, Dynamic ticket number formatting
Public Ticketing System, Make a ticket public for open collaboration
Documentation & Migration
Cross-Site Ticket Migration Docs, Official guide for migrating tickets between sites