Customer Profitability Analysis: Definition, Formula, Benefits
Businesses need all sorts of data to evaluate the performance of individual teams as…
What is Average Handling Time in Customer Support?
Managers across businesses rely on a variety of metrics to evaluate how the business…
Customer Satisfaction: Definition, Importance & Examples
In 2022, customer satisfaction is the only reliable way to keep your customers coming…
7 Actionable Tips to Reduce Customer Churn Rate
Business needs customers and no one love losing their customers. Companies rush to acquire…
10 Ways to Measure Customer Service
Customer service is essential for businesses to provide their customer with an excellent customer…
8 Types of Customer Support Data & How to Collect Them
Knowing your customers is the first step to building a sustainable business. You can…
7 Ways to Make Most of Your Customer Support Data Effectively
Customer data is the single most valuable thing to a business. Customer support data…
Effective Customer Support Strategies
Customer retention is by far the most difficult part of any long-term business strategy….