Prosanjit Dhar

Prosanjit Dhar

Digital Marketer

About

I’m a digital marketer passionate about turning data-driven insights into meaningful customer growth. I specialize in organic strategy and content that connects brands with real human needs.

Articles

    Customer Complaint, How to Handle a Customer Complaint Professionally

    February 26, 2026

    How to Handle a Customer Complaint Professionally

    You opened a support ticket, and the customer is already upset.  You might want…

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    Out of office examples and templates

    February 24, 2026

    How To Write An Out of Office Message (50+ Examples)

    I once received 31 emails in three days from the same person. Not because…

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    Cloud Customer Support Outage

    February 19, 2026

    Someone Else’s Cloud Broke Your Customer Support Again

    Your customers don’t know AWS failed. They just know you didn’t reply. Four cloud outages, 13 months and millions in delayed resolutions.

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    Best AI Agent Builders

    February 17, 2026

    9 Best AI Agent Builders You Need to Try in 2026

    Here are the best 9 AI agent builders: ChatGPT Agent, Stack AI, n8n, OpenClaw, Voiceflow, CrewAI, Zapier Central, Gumloop & Lindy.

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    Canned responses templates, Saved replies, fluent support

    February 5, 2026

    50+ Best Canned Response Examples & Templates for Customer Support

    Canned responses, also called saved replies or macros, are prewritten answer templates for your support agents to provide instant support.

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    Customer Service Prompting Guide 101

    January 28, 2026

    Customer Service Prompting Guide 101 for Support Agents

    Customer Service Prompting Guide 101 shows support agents exactly how to craft powerful AI prompts for tickets, policies, and more.

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    Generative AI vs Agentic ai

    January 27, 2026

    Agentic AI vs Generative AI: What’s the Difference & How to Combine?

    Generative AI is designed to create content, whereas Agentic AI is built to achieve goals and execute actions.

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    Generative AI, Use cases of Generative AI, How GenAI Works

    January 26, 2026

    Generative AI: How It Works & The Use Cases

    Generative AI (GenAI) uses machine learning models to create new content, including text, images, videos, audio, and software code. 

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    How to write a service level agreement, sla

    January 9, 2026

    How to Write a Service Level Agreement (SLA) with Template & Examples

    SLA is a formal agreement between a service provider and a customer that defines the services to be delivered and the expected levels.

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    Customer experience insights, consumer insights

    December 31, 2025

    Customer Experience Insights 2026: How CX Will Shape the Year Ahead

    In 2026, customer experience is entering a decisive phase.  The moment when CX stops…

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