Fewer sighs, faster replies, and a sweet Flat 20% OFF on Fluent Support.
Fewer sighs, faster replies, and a sweet Flat 20% OFF on Fluent Support.
February 5, 2026
Canned responses, also called saved replies or macros, are prewritten answer templates for your support agents to provide instant support.
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January 28, 2026
Customer Service Prompting Guide 101 shows support agents exactly how to craft powerful AI prompts for tickets, policies, and more.
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January 27, 2026
Generative AI is designed to create content, whereas Agentic AI is built to achieve goals and execute actions.
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January 26, 2026
Generative AI (GenAI) uses machine learning models to create new content, including text, images, videos, audio, and software code.
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January 9, 2026
SLA is a formal agreement between a service provider and a customer that defines the services to be delivered and the expected levels.
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December 31, 2025
In 2026, customer experience is entering a decisive phase. The moment when CX stops…
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December 12, 2025
ERP is primarily used for financial data and internal operations, while CRM manages customer data used by sales and customer service teams.
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November 14, 2025
Here we will showcase to you some of the coolest Black Friday & Cyber Monday WordPress Plugins deals that you need to check out in 2025.
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November 10, 2025
Prioritize projects based on Reach, Impact, Confidence, and Effort with this simple and accurate RICE framework calculator.
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October 24, 2025
Discover the top tools that turn conversations into trackable tickets with Fluent Support integration insights.
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