Fluent Support 1.10.0: Smarter eCommerce Support with FluentCart Integration and More

We’re pretty excited to bring you a release that makes your eCommerce support smarter, faster, and more connected than ever before. This update focuses on one thing our users are currently asking for: a native integration between Fluent Support and FluentCart.

Now, your helpdesk and your store built with FluentCart can finally work hand in hand. With this release, your support agents can instantly view customer orders, products, and purchase details directly inside the ticket view. 

Customers can submit tickets linked to their orders right from their FluentCart account, making support more seamless and personal for both sides.

Let’s look at what’s new in version 1.10.0.

FluentCart integration

When your store and helpdesk speak the same language, support becomes effortless. This update builds that bridge beautifully.

1. FluentCart product purchase widget (Added)

Agents will now see a complete purchase overview right in the ticket sidebar. No more switching tabs or digging through order records. Every product a customer has purchased is visible at a glance, helping your team reply faster and with full context.

2. Customer portal inside FluentCart (Added)

Your customers don’t need to leave their store account to get help. You can now integrate the Fluent Support customer portal directly into the FluentCart dashboard. That means customers can view their tickets, check replies, and submit new requests right next to their order history. Everything happens under one login, creating a smoother, more professional experience.

3. FluentCart product and order fields (Added)

You can now add FluentCart products and orders as custom fields inside Fluent Support. These fields make tickets smarter and more connected. For example, you can tag a ticket to a specific product or order and have your workflows respond accordingly.

4. Workflow triggers based on products or orders (Added)

Workflows are now even more powerful. With FluentCart data connected, you can automatically assign tickets to the right agent or team based on the customer’s purchase. For instance, if someone submits a ticket about Product A, it can instantly route to the agent who handles that product. No manual sorting, no delays. Just instant, accurate automation.

5. Multi-select product filtering (Added)

Support teams can now filter tickets by multiple products at once. This is especially useful for larger stores or brands offering multiple product lines. It helps agents focus on specific sets of products or prioritize cases that need immediate attention.

See full documentation

Better performance under the hood (Improvement)

We’ve also fine-tuned plugin performance to make the dashboard faster and more responsive. This means quicker navigation for your team and less waiting time when working with multiple tickets or product-linked queries.

Power Your Store with FluentCart

If you haven’t tried FluentCart yet, now’s the perfect time. FluentCart is the fastest eCommerce platform with WordPress built to give you complete control over your online store, without the bloat or complexities.

It’s lightweight, conversion-focused, and integrates seamlessly with the entire Fluent ecosystem, including Fluent Support, FluentCRM, FluentAffiliate, and the rest coming soon.

With FluentCart, you can:

• Launch your store in minutes with an intuitive setup
• Sell anything online, digital, physical, hybrid product listing, subscriptions, and licenses
• Create a high-converting checkout
• Enjoy zero transaction fees. Keep 100% of what you earn
• Get business-grade reporting and analytics for smarter decisions

and a lot more.

And the best part? The Early Bird Lifetime Deal is live right now!

Get FluentCart at a special one-time price and lock in lifetime access before the offer ends.