How to Enhance Agent Experience (AX) and Boost Customer Satisfaction

How to Enhance Agent Experience (AX) and Boost Customer Satisfaction

In the world of business, it’s easy to get caught up in the pursuit of customer satisfaction. After all, happy customers are the key to success. But while it’s essential to focus on the needs of our customers, it’s just as crucial to prioritize the agent experience who serves them.  After all, happy agents lead…

What Makes Fluent Support the Best WordPress Helpdesk in 2023?

What Makes Fluent Support the Best WordPress Helpdesk in 2023?

Helpdesk softwares is the solution for every customer support team. They help you run your customer service operations efficiently and save you time. There are many saas helpdesk tools, but WordPress has a range of helpdesk plugins far superior to saas in many ways. Fluent Support WordPress helpdesk is the latest support ticketing plugin that…

WordPress Help Desk or SaaS: Fluent Support vs. Freshdesk

WordPress Help Desk or SaaS: Fluent Support vs. Freshdesk

Customer support isn’t something you can consider not having, at least not in this day and age. Businesses rely heavily on ticket management systems to manage customer queries. So it’s obvious companies do a ton of research before choosing the right help desk for themselves. To make that research simpler we’ve published a series of…

What even is a Customer Support Ticket?

What even is a Customer Support Ticket?

“Support ticket” is an everyday term in the customer support world. It’s how companies manage hundreds and even thousands of customer queries and complaints. Support tickets have been around as long as anything resembling an issue tracking system has existed.  What is a support ticket? A support ticket is anything that stores customer queries and…

Customer Advocacy: How to Leverage it for Your Business Growth

Customer Advocacy: How to Leverage it for Your Business Growth

Welcome to the world of customer advocacy! In today’s blog post, we’ll be exploring its definition, strategies, and examples. Also, we’ll explain why businesses must prioritize the needs and satisfaction of their consumers. In the early days of commerce, customer service was often seen as a necessary cost of doing business rather than a potential…

Deadly Sins of Customer Support Small Businesses Should Avoid

Deadly Sins of Customer Support Small Businesses Should Avoid

Customer support can serve small businesses well when it’s not part of the business but the core of the business. Because you may forget what you said to your customers, your customers will remember what you make them feel. This can make or break a business if your customers have negative feelings about your company’s…

What is Hybrid IT Support? Will it be a Good Option for Your Business?

What is Hybrid IT Support? Will it be a Good Option for Your Business?

Following the COVID-19 outbreak, the state of the global economy and health crises have forced many enterprises to adopt remote working environments. Before that, employees had to access technical support, security, and management through their central offices. Mostly, the in-house IT teams lack the reach to work from home and can’t work on weekends. As…

8 Customer Service Objectives Small Business Should Follow

8 Customer Service Objectives Small Business Should Follow

The ultimate goal of customer service is to provide a seamless & great customer experience. But is that all? How can companies ensure they are doing right? Here come customer service objectives, which set the seal on great customer experience. Customer service objectives establish the goals and determine the KPIs business try to achieve. Another…

6 B2B companies with the Best Customer Experience

6 B2B companies with the Best Customer Experience

Customer experience is everything about every interaction a customer has with your business. Be it B2C or B2B, customer experience matters equally. But before comparing them, you have to consider the fact that there are more B2B companies than B2C companies. So when talking about customer experience, it’s better to cover B2B because the philosophy…

Best Communication Apps for Customer Support

Best Communication Apps for Customer Support

Over 3 billion people are now using mobile messaging apps for daily communications. 90% of smartphone users use mobile communication apps for daily interaction with friends, family & co-workers! It will grow to 3.51 billion users in 2025. Millions of users now use WhatsApp, Messenger, Telegram, Wechat, Slack & other niche messaging services like Discord….

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