10 Customer Engagement Best Practices for Small Business

10 Customer Engagement Best Practices for Small Business

Customer engagement is the new CX experience metrics business use to grow revenue and build a loyal customer base. Business now interacts with customers differently on so many levels. Customer expectation is getting higher day by day. Customers expect you to listen to them, reply to their messages faster, and engage with them on their…

Customer Profitability Analysis: Definition, Formula, Benefits

Customer Profitability Analysis: Definition, Formula, Benefits

Businesses need all sorts of data to evaluate the performance of individual teams as well as the business as a whole. One such metric is the customer lifetime value (LTV), which we’ve already talked about. However, it’s not a comprehensive metric. This is why more and more businesses are switching to a customer profitability analysis…

Keys to Building Lasting Customer Relations

Keys to Building Lasting Customer Relations

Customer relations has been the buzzword for quite a while now. Yet very few businesses actually know what it means to foster meaningful relationships with customers. Before you can even begin the process, you need to define customer relations. That is, you need to understand what a thriving customer relationship looks like. In today’s market,…

Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for 2022

Guide to Customer Onboarding: Benefits, Examples, Strategy & Process for 2022

Customer onboarding is the first baby step to a customer’s journey with your brand. Customer onboarding is the most important customer acquiring process and every business should take a hard look into their client onboarding strategy. Acquiring more customers does not often translate to more profits. If your customers are not sticking after signing up,…

6 Best Practices to Build a Solid Customer Experience Strategy in 2022

6 Best Practices to Build a Solid Customer Experience Strategy in 2022

Customer experience strategy is a new management approach companies take to reach high customer satisfaction. It’s a new world. Businesses are always looking for new ways to satisfy customers every day. Because customer perceptions are changing fast with digital information technology. They now care so little about your products or prices. They care about how they…

A Guide to Dealing with Abusive Customers

A Guide to Dealing with Abusive Customers

The “trend” right now is going the extra mile for the customers. When you consider the number of support queries made around the world every day, it explains why 51% of surveyed agents reported “not having enough time” as the second biggest challenge in customer support. Want to know what’s the biggest one? –Learning how to…

5 steps to Building a Technical Support Team

5 steps to Building a Technical Support Team

Customer support has become a staple for any business that wishes to grow and build a reliable customer base. When building a technical support team from scratch, it’s important to follow a precise plan. Otherwise, you’ll end up backtracking and troubleshooting easily avoidable mistakes. It can become ironic because you won’t have a support team…

What is a Customer Success Manager and What Do They Do?

What is a Customer Success Manager and What Do They Do?

Customer success manager helps new customers with the onboarding process and get used to products or services. Attracting new customers is hard, but it is hard to retain those customers. After a customer purchases, you need to help the customer understand your products’ full value. That’s what a customer success manager does.  Customer success managers…

Best Customer Service Responses for 2022

Best Customer Service Responses for 2022

Canned responses are one of the key factors of modern customer service. Now keep in mind that canned responses are not your average auto-response email. What sets them apart from regular auto-response emails is the degree of personalization and creativity that goes into them. For most businesses, the truth is they aren’t using canned responses…

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