Fluent Support 1.5.6: New FluentCRM actions, Agent mention, and more!

Fluent Support 1.5.6: New FluentCRM actions, Agent mention, and more!

Great news guys! Fluent Support 1.5.6 is finally out. Join us as we dive into new features and fixes you’ve been waiting for. Like the last update, this one is also a lot of what our users were asking for. Alongside the basic features, we’ve added urgent bug fixes to make the plugin more reliable….

Customer Profiling: Why you need it

Customer Profiling: Why you need it

People come in all shapes and sizes. So how can all your customers be the same? They can’t. That’s why businesses have come up with the strategy of customer profiling. We know it sounds like something that you’d get done at the hands of your local law enforcement. That certainly is not the case. Customer…

Customer Support Definition and Why it’s Important for Your Business

Customer Support Definition and Why it’s Important for Your Business

Customer support is changing day by day. Modern customer support is not as exact as classic customer support. Customer support is now not an extra wing of the business. It is now considered a significant part of the business and its company culture. Customer support is considered a feature that you don’t need to explain…

What is Proactive Customer Support?

What is Proactive Customer Support?

Throughout its existence customer support has been a reactive game, where you have to react to your customers’ needs. However that’s changed significantly due to the vast growth in market size and rising competition. Now it’s all about being prepared for anything and everything your customers might think to ask. In general terms this is…

Customer Support Automation: How to Support at Scale

Customer Support Automation: How to Support at Scale

Like most parts of modern businesses, customer support relies heavily on automations. Customer support automation isn’t exactly new in concept but it’s applications have become increasingly more diverse. Automations are beneficial for a number of reasons as we’ll look at in the following sections. Before we get to how to automate your support desk and…

12 Ways to Deliver Good Customer Service

12 Ways to Deliver Good Customer Service

Creating a new business is challenging. It is harder to get new customers and make them loyal to your brand. One way to make loyal customers is by providing great customer service.  Good customer service is meeting and exceeding customer’s expectations. Excellent customers service is when you provide the same service every time a customer…

9 Alternatives for “Happy to Help”

9 Alternatives for “Happy to Help”

In between Hollywood and your day-to-day social interactions, one thing is common. Cliches are not welcome! While they get the “message across” they hardly do anything more. You could even say that cliches are a barrier towards creating a meaningful experience. Customer support is no different. Happy to help is by far one of the…

8 Tips on How to Say No to Customers Professionally

8 Tips on How to Say No to Customers Professionally

Dealing with angry customers is everyday work for customer service and support teams. Happy customers go into an angry mode in a few conversations if it does not fulfill their needs. Your agents know this better; an angry customer can be turned into a dissatisfied customer in a minute. It is important how you handle…

How to develop Customer Service Skills

How to develop Customer Service Skills

Customer service is the gateway that makes the final delivery on what your business promises to your customers. It’s not just about the product or service. It’s creating an experience that your customers are compelled to talk about. When put like that, it’s easy to see that customer service is a demanding job. As much…

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