How to Develop Customer Service Promise for Small Business

How to Develop Customer Service Promise for Small Business

Small business owners, are you committed to your business? Do you have a customer service promise? Are you fully committed to your company’s service promise? If you have a customer service promise and understand the importance of it, you are on the right track. But if you don’t have any or don’t know the importance…

5 steps to Building a Technical Support Team

5 steps to Building a Technical Support Team

Customer support has become a staple for any business that wishes to grow and build a reliable customer base. When building a technical support team from scratch, it’s important to follow a precise plan. Otherwise, you’ll end up backtracking and troubleshooting easily avoidable mistakes. It can become ironic because you won’t have a support team…

What is Customer Experience & Why It’s Important? (And How to Measure It)

What is Customer Experience & Why It’s Important? (And How to Measure It)

The best customer is the one who promotes your business without expecting any returns.  Every business goes extra length for that customer. Companies are investing big money to create and improve their customer experience. No one wants unhappy customers to share their frustration on social media about their bad customer experience. A happy customer is…

12 Ways to Deliver Good Customer Service

12 Ways to Deliver Good Customer Service

Creating a new business is challenging. It is harder to get new customers and make them loyal to your brand. One way to make loyal customers is by providing great customer service.  Good customer service is meeting and exceeding customers’ expectations. Excellent customer service is when you provide the same service every time a customer…

10 Ways to Measure Customer Service

10 Ways to Measure Customer Service

Customer service is essential for businesses to provide their customer with an excellent customer experience (CE). Businesses must ensure good customer service. The quality of customer service is a critical factor in a good customer experience (CX). How can business measure their customer service? Here comes customer service metrics. A company’s customer service metrics indicate…

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