4th July Special Discount!
4th July Special Discount!
Small business owners, are you committed to your business? Do you have a customer service promise? Are you fully committed to your company’s service promise? If you have a customer service promise and understand the importance of it, you are on the right track. But if you don’t have any or don’t know the importance…
Customer support has become a staple for any business that wishes to grow and build a reliable customer base. When building a technical support team from scratch, it’s important to follow a precise plan. Otherwise, you’ll end up backtracking and troubleshooting easily avoidable mistakes. It can become ironic because you won’t have a support team…
Managers across businesses rely on a variety of metrics to evaluate how the business is doing. Usually, every team has its own key performance indicator they have to track. For support teams, one such metric is average handling time. Tracking it can tell you how efficient your support team is or where it’s lagging behind….
The best customer is the one who promotes your business without expecting any returns. Every business goes extra length for that customer. Companies are investing big money to create and improve their customer experience. No one wants unhappy customers to share their frustration on social media about their bad customer experience. A happy customer is…
Creating a new business is challenging. It is harder to get new customers and make them loyal to your brand. One way to make loyal customers is by providing great customer service. Good customer service is meeting and exceeding customers’ expectations. Excellent customer service is when you provide the same service every time a customer…
In between Hollywood and your day-to-day social interactions, one thing is common. Cliches are not welcome! While they get the “message across” they hardly do anything more. You could even say that cliches are a barrier to creating a meaningful experience. Customer support is no different. Happy to help is by far one of the…
Customer service is essential for businesses to provide their customer with an excellent customer experience (CE). Businesses must ensure good customer service. The quality of customer service is a critical factor in a good customer experience (CX). How can business measure their customer service? Here comes customer service metrics. A company’s customer service metrics indicate…
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