What is Customer Experience & Why It’s Important? (And How to Measure It)

What is Customer Experience & Why It’s Important? (And How to Measure It)

The best customer is the one who promotes your business without expecting any returns.  Every business goes extra length for that customer. Companies are investing big money to create and improve their customer experience. No one wants unhappy customers to share their frustration on social media about their bad customer experience. A happy customer is…

What is Proactive Customer Support?

What is Proactive Customer Support?

Throughout its existence customer support has been a reactive game, where you have to react to your customers’ needs. However, that’s changed significantly due to the vast growth in market size and rising competition. Now it’s all about being prepared for anything and everything your customers might think to ask. In general terms, this is…

8 Types of Customer Support Data & How to Collect Them

8 Types of Customer Support Data & How to Collect Them

Knowing your customers is the first step to building a sustainable business. You can learn a lot about your customers by analyzing your customer support data. Support data will help you discover your customers’ interest in your products or services, as well as how and when they interact with them. Then you can more precisely…

7 Ways to Make Most of Your Customer Support Data Effectively

7 Ways to Make Most of Your Customer Support Data Effectively

Customer data is the single most valuable thing to a business. Customer support data is one of the types every business should consider collecting, analyzing, and learning from it. Your support team knows about your customer better than anyone. They are in touch with your frustrated customers daily; they know their pain points and how…

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