Fluent Support: 2024 Year In Review

Just 1 week left in this extraordinary year. It’s the perfect moment to pause and reflect on everything that 2024 has brought to Fluent Support. This year has been a journey of growth, resilience, and innovation.

From surpassing significant milestones that showcased the trust our community places in us, to introducing cutting-edge features that redefined customer support in WordPress, every step has been transformative.

2024 wasn’t just about numbers; it was about connections. We deepened our relationships with users, collaborated with thought leaders in the industry, and embraced feedback that drove meaningful improvements.

It was a year where challenges became stepping stones, and every achievement was a collective win for the entire Fluent Support family.

To put things in perspective, it was an eventful year for WPManageNinja too, because we released 2 fresh new plugins for you people!

Fluent Boards – The new standard of project management – on WordPress

Fluent Community – The Social Media and Forum community plugin WordPress has been waiting for

Join us as we look back on the highlights that defined this year—moments of triumph, groundbreaking updates, and milestones that wouldn’t have been possible without our incredible community. Let’s celebrate the journey and the foundation it lays for an even brighter future!

By the Numbers

Active Installs: 9,000+

It’s only year #3 for Fluent Support and we hit an incredible milestone of over 9,000 active installs! This growth is a testament to the trust businesses worldwide have placed in Fluent Support to handle their customer support seamlessly.

To put things into perspective, one of the most popular WordPress support plugins took seven years to achieve 10,000 active installs. Meanwhile, several new plugins attempted to replicate Fluent Support’s remarkable first-year success but managed to attract only a few hundred users.

100,000 Tickets Resolved

With Fluent Support, WPManageNinja alone has successfully resolved over 100,000 tickets. That’s 100,000 issues solved, streamlined workflows, and smoother support experiences.

Customer support has always been a core part of WPManageNinja’s offerings. With Fluent Support, ensuring that has become easier than ever. 

Newsletter Subscribers: 1,000+

Our newsletter community grew significantly this year, with over 1,000 subscribers joining us to stay updated on customer support strategies, industry insights, and Fluent Support updates.

We’ve got readers in web agencies, hardware sellers, content creators, photographers, even schools, churches. This diverse audience shows that we’ve been able to provide value for anyone wanting to learn customer support and business processes in general.

WordPress Core Contributions

We’re proud to have two team members Uttam Kumar Dash and Ariful Basher actively contributing to WordPress Core. Their efforts help strengthen the WordPress ecosystem, ensuring that open-source remains at the heart of innovation. More members are becoming interested and this number is sure to go up, in 2025!

Product Updates and Features

This year saw 4 major releases and 2 minor patches packed with exciting features and essential updates.

AI Integration

Fluent Support took a major leap with the introduction of AI-powered features. From sentiment analysis to response suggestions and smart replies, these tools have empowered support teams to deliver faster and more brand aligned customer service. By leveraging AI, we’ve not only streamlined workflows but also enhanced the overall support experience for agents and customers alike.

MemberPress and Fluent Boards Integration

Fluent Support now integrates seamlessly with MemberPress and Fluent Boards, expanding our platform’s capability to cater to membership-driven businesses and project management for customer support teams. These integrations simplify managing member queries and tracking team progress, making it easier than ever to offer personalized and organized support.

Two-Factor Authentication (2FA)

Security took center stage with the rollout of 2FA. This feature ensures that support teams and business owners can operate with peace of mind, knowing their data is safe and secure. With 2FA, we’ve added an essential layer of protection to safeguard sensitive information from unauthorized access.

Image Paste

Efficiency got a boost with the Image Paste feature, enabling users to quickly share visuals within tickets to enhance communication clarity. This improvement helps resolve issues faster by enabling detailed, visual explanations, saving time for both agents and customers

Marketing and Community Highlights

Landing Pages for Enhanced Learning

This year, we launched three focused landing pages. Besides acting as lead magnets, these pages brought authority and relevance for our website to both Search engines and our audience.

Support 101 

A beginner’s guide to building a strong foundation in customer support. It’s available both as a long form post and as a downloadable ebook. We’ve had tremendous success with this as people around the world in varying fields are subscribing to our newsletter after using our 101 guide.

You can download it here!

Customer Support Trends 

Insights into what’s shaping the industry and how businesses can adapt. We gathered the opinions from top industry leaders to surmise how the direction of customer support and creates a new. 

Industry Stats 

A deep dive into metrics that matter for support teams and businesses. But we went above and beyond to not only showcase customer support stats, but also stats on CX, AI and Customer Service in general.

Search Console Experiment

Our team undertook a Search Console Experiment to optimize visibility and improve user engagement. This experiment has set the foundation for bettering our understanding of how Search is working in the post-AI world. 

5-Star Reviews

We’re thrilled to have received glowing 5-star reviews for our customer support. These reviews highlight our commitment to delivering an exceptional experience for every user. Our dedicated support engineers are making the best use of Fluent Support and their efforts are the real reason behind these excellent reviews.

Our Community

Fluent Support has always been about the people—users, subscribers, and contributors who make this journey worthwhile.

The year’s growth reflects the incredible feedback, feature suggestions, and success stories shared by our users. Our Facebook community grew by 300 members and we’re planning to shift it from Facebook to our own community forum on WPManageNinja.

New horizons

2024 has been an incredible year of growth, innovation, and community building. But we’re not stopping here! The year ahead will bring:

– Even more integrations to simplify support workflows.

– AI enhancements for smarter ticket handling.

– Educational resources to help businesses maximize Fluent Support’s potential.

– Continued WordPress Core contributions to support the broader ecosystem.

– Improving the UI and UX.

– More features like time tracking, improving email parsing, etc.

Wrapping Up

To everyone who has been part of our incredible journey in 2024: we extend our heartfelt gratitude. Your unwavering support, insightful feedback, and continued trust have been the driving forces behind everything we’ve accomplished. Whether you’re a loyal user, a passionate advocate, or a new member of the Fluent Support community, you’ve played a vital role in shaping our success this year.

Your encouragement inspires us to keep pushing boundaries and finding innovative ways to make customer support smarter, simpler, and more effective. With your input, we’ve not only built powerful tools but also fostered a community that values collaboration, growth, and shared success.

Here’s to a fantastic 2025 ahead. Until next time, happy serving and Merry Christmas!