Freshdesk Is Ending Its Free Version: What’s Next?

“Your Free Plan will be discontinued on June 09, 2025…”

This short message has been popping up across forums and community threads, and has also stirred up a wave of confusion.

So, if you’re thinking, “Why now?” — you’re not alone.

Thousands of small businesses, startups, and educational groups are searching for answers and scrambling for affordable alternatives.

Let’s break them down and make sense of what’s really happening.

Is Freshdesk free now?

Yes, but not for long.

Although the existing Free Plan accounts are still active, multiple community forums and user reports suggest that they’ll stop working after June 9, 2025.

And, the phase-out has already begun. Freshdesk has started emailing users, notifying it’s Free Plan is fully discontinuing in between June 21st. If no action is taken, your account might get deactivated after the deadline.

This means users are now left with two straightforward choices:

Understandably, this situation has sparked concern across the board. The free plan wasn’t just a demo! It was the only way of customer support for many small businesses, schools, and nonprofits. For years, it served as a reliable support desk without the burden of high costs.

Now, those same organizations are left scrambling for what’s next.

So, what’s next?

Before you give in to higher subscription costs or start scrambling for another tool, let’s look at a smarter solution that thousands of organizations have already turned to.

In moments like this, you need a help desk that’s built on stability, transparency, and respect for all users (free or paid). 

And that’s exactly where Fluent Support steps up.

More than 10,000 businesses now use Fluent Support. In just three years, it has become a trusted customer support tool for small businesses that want to save money and avoid surprise price changes from other software.

Free version that [really] works

Fluent Support’s free version delivers everything you actually need. In fact, in many cases, it delivers better than Freshdesk’s free tier ever did.

Here’s what you get, right out of the box:

Most importantly, Fluent Support won’t suddenly disappear or force you to upgrade. It’s designed as a permanent solution for organizations that need reliable customer support tools without the recurring expenses.

Enjoy more with low monthly costs

But wait! You might be thinking, “What if my team needs more advanced features as we grow?”

This is where the Freshdesk situation becomes particularly painful. Their cheapest paid plan starts at $15/month per agent. Add just five support agents, and you’re looking at &75 monthly. It’s a significant expense for small organizations already operating on tight budgets.

Fluent Support takes a completely different approach. When you upgrade to Pro, you’ll unlock powerful tools and integrations that transform your support operation:

• Advanced workflow automation
• Customizable ticket portal
• Custom fields for better organization
• AI-powered features like sentiment analysis and generative replies
• Saved replies for faster responses
• Comprehensive reporting across products, agents, and teams
• Integration with Slack, WhatsApp, Discord, Telegram, and 15+ other WordPress plugins
• REST-API access for custom integrations

Most importantly, there are no per-agent fees or hidden costs! Just one straightforward price that includes everything. No more surprises or calculating how much it will cost to add one more team member.

Migrate tickets easily

This all sounds great. But probably you’re thinking about the existing tickets and customer history. In customer support, you really can’t afford to lose years of support data.

We hear this concern constantly from teams considering the switch. After all, your support history isn’t just a record of past problems! It’s a knowledge base, a training tool, and a vital resource for understanding your customers.

That’s exactly why Fluent Support Pro includes a seamless migration tool specifically designed for Freshdesk users. No technical expertise required, no complex data mapping, no weekend-consuming migration project.

Here’s how incredibly simple it is:

1. Access the migration tool from your Fluent Support Dashboard under Global Settings → Ticket Importer

2. Select Freshdesk from the list of available platforms.
3. Enter your credentials (domain and API key from your Freshdesk Profile Settings).

4. Click “Import Tickets” and take a coffee break.

When you return, you’ll find your entire support history (complete with customer information, conversation threads, internal notes, and ticket statuses) waiting for you in your new Fluent Support system.

Wrapping up

Lastly, Fluent Support has built a community of over 10,000 users who appreciate straightforward pricing, reliable service, and features that actually match their workflow.

So, whether you choose the free plan or invest in the affordable Pro version, you’ll join organizations that have discovered the freedom of a support platform that grows with them rather than charging for that growth.