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Customer service is evolving and so are the challenges. Every team needs to prepare for the customer service challenges for 2023!
Customer relations management or CRM is a complex process involving multiple steps. Here we discuss what the CRM process is and more!
Follow up in customer service is an art form and your agents are the performers. Check out how to follow up in style with every customer.
Customer relations has been the buzzword for quite a while now. Yet very few…
Customer acquisition cost or CAC is a business metric similar to churn rate and…
Your website is where your business lives, follow these tips to make a website customers love and you can be proud of.
No two customers are alike. That’s a fact. No matter what the business you…
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