Fluent Support 1.9.0: New Integration, Better Ticket Management & Fixes

Fluent Support 1.9.0 is here!

This is a maintenance-focused release with a few meaningful feature additions, improvements to usability, and a solid batch of bug fixes.

What’s new in Fluent Support 1.9.0?

Version 1.9.0 focuses on refining the support experience with better control, helpful context, a free-of-cost SaaS helpdesk migration option, and small but meaningful enhancements across the platform.

Let’s explore them in detail.

Free Migration from SaaS Helpdesks

Good news, guys! You don’t need to buy the Pro plan anymore to move your ticket data from other cloud-based helpdesks to Fluent Support. Now, you can bring all your tickets with the free plan!

As we want to help you start fast, this update makes switching easier than ever. You can transfer all your old support tickets from your cloud-based helpdesk without any extra cost or needing to upgrade from your free plan.

FluentCommunity integration

If you’re already using FluentCommunity, you’ll love this integration.

We’ve introduced a new widget in the ticket view that displays course details for each customer, right inside Fluent Support.

Your agents can now quickly see which courses a customer is enrolled in, along with key information—all without leaving the ticket view.

You can create custom fields based on course data and use them as conditions in workflows. No manual setup required—just seamless, contextual support.

Send reply as Informational

Agents can now choose “Send as Informational Reply” to share updates or notes without impacting follow-up tracking.

Previously, any reply reset the “Waiting Since {date}” time and removed the ticket from “Waiting for Reply” filters. Now, informational replies preserve the original waiting time and keep the ticket visible for continued follow-up.

Internal notes on closed tickets

You can now add internal notes to tickets even after they’ve been closed. Perfect for record-keeping or follow-up documentation that your team might need later.

Bug Fixes

Priority field validation

Fixed an issue where leaving one required field unfilled incorrectly triggered a validation error on the Priority (Customer) field as well. The form now accurately highlights only the fields that are actually missing.

Share essentials cron stability

Fixed a fatal error occurring during the execution of the Share Essentials weekly cron job. The process now completes reliably without impacting system performance.

Agent report accuracy

Agent response statistics in reports have been refined to more accurately reflect agent-only interactions.

Today’s stats correction

The ticket response count in the “Today’s Stats” section was displaying incorrect numbers. It now accurately reflects the current day’s activity.

Media upload styling

Corrected a CSS conflict that affected media upload styling within the page editor when the [ fluent_support_admin_portal ] shortcode was used. This now renders as intended.

Advanced Filter Reliability

The “Waiting For Reply” filter in advanced search was not functioning correctly. It now filters tickets as expected.

Wrapping up

With version 1.9.0, Fluent Support continues to enhance your support experience by adding valuable integrations, refining workflows, and improving system reliability.

These updates help your team stay efficient and focused on delivering exceptional customer support.

Happy supporting!