7 Ultimate WordPress Helpdesk Plugins For Customer Support

Did you know that “83% of customers become loyal when they receive a response that their issue has been resolved?”

In today’s competitive business landscape, customer loyalty is a coveted asset that can significantly impact the success of any company.

And therefore, to foster a strong customer relationship, a robust support team is essential.

But what attributes make a team powerful?

The answer is clear communication, extensive knowledge, and adequate training. However, the efficiency and effectiveness of a group can be significantly enhanced with the right software system, making them even more powerful.

So, if you’re in the WordPress world and want to enhance customer loyalty, you’re in the right place.

7 best WordPress helpdesk plugins

In this blog, we’ll be showcasing you a selection of highly effective WordPress helpdesk plugins to help you achieve your goals and build strong customer relationships.

So, for your ease, we went through all the available WordPress plugins for a support team. After testing and tinkering, we found these best 7 plugins for your WordPress website.

Let’s dive in!

1. Fluent Support – WordPress Helpdesk Plugins

Fluent Support quickly gained over 5,000 active installations within a year. Although it is relatively new, numerous small businesses adore this WordPress helpdesk plugin.

With its simple, intuitive interface and extensive feature set, it’s no wonder businesses adore this plugin. However, what sets Fluent Support apart is its exceptional customer support department. The dedicated team behind this helpdesk plugin not only responds promptly but also provides efficient assistance, making it even more lovable.

Key feature list:

1. Automatic workflows. Such as automatic tagging to a certain customer who comes from a certain page or domain.
2. Speaking of the domain, it has the webhook feature for subdomains.
3. You can keep track of the ticket as a team by adding members in CC or BCC in your email chain.
4. The auto-draft feature allows you to start right where you left off. So, no more loss of ticket content because of an urgent meeting.
5. You can add maximum-sized files directly from a cloud storage like Google Drive or Dropbox.
6. You can take private notes about your customers for consistent communication. It’s visible to agents only.
7. And the best thing is there is no limitation regarding ticket or agent or product numbers.

Improvement area:

1. Customer feedback or survey box is not there yet after getting help from an agent.
2. This has a very simplified interface which is easy to use. But if you like trendy UI then this lacks that. And no dark mood yet.

Endnote: The developer team at Fluent Support is highly efficient and continuously working to add new features. They prioritize customers demands and make the system more productive for your support team.

2. Awesome Support

Awesome Support has been active on WordPress since 2016. Over the years, this WordPress ticketing system has gained a lot of trust. Now it has 10,000+ active installations as of now.

This is an open-source system created by the community. It means contributors from around the world are helping to develop the plugin.

Key feature list:

1. With this support system plugin, unlimited users can create unlimited tickets. And you can create unlimited agents to deal with the tickets.
2. It has a powerful ticket filtering feature to find out a particular ticket. Routing can be set up for specific tickets as well.
3. A single system can be used for multiple sites and manage all of your products in one place.
4. You can customize it to match your brand style.
5. Two or more agents can collaborate on a single ticket if needed.
6. Finally, a custom report can be generated and shared with others.

Improvement Area:

1. The dashboard interface design might feel a bit dated. User flow might be a bit difficult to some users.
2. Customer support team behind this plugin is not as prompt as it should be.

Endnote: Lots of developers are contributing to this plugin as it is an open-source project. Overall, it is a good WordPress helpdesk plugin for your support team.

3. Support Genix

Support Genix is a WordPress plugin that seamlessly integrates a robust support ticket system into your WordPress site. This tool empowers users to create and manage unlimited tickets directly from their WordPress platform.

Support Genix provides companies with efficient email handling and management. It also allows companies to add and manage unlimited agents, ensuring prompt ticket responses for every client query.

WordPress website owners can effectively manage their support efforts and improve their customer assistance experience with Support Genix.

Key feature list:

• Add unlimited agents to assist with ticket management.
• Import emails from an email address into the support ticket system with Email piping.
• Seamlessly integrates with renowned platforms like Envato marketplace, WooCommerce, WPForms, and so on. 
• Assign various roles to agents for specific permissions.
• Organize your tickets efficiently by creating distinct ticket categories.
• Customers can attach files to their tickets with customizable file type options.

Improvement Area: 

1. Limited integration with 3rd party tools. But it offers webhook integration for enhanced connectivity.
2. Report generation isn’t available now, but it will be available soon.

Free version: Available in WordPress repository with basic features.

Pro version: Plan starts from $59/year and $99/lifetime

Endnote: For delivering smooth customer support, Support Genix provides all the essential tools to your support agents.

4. JS Help Desk

JS Help Desk is another good player among the support software plugins. It’s another feature-rich system with 5,000 active installations.

It was first released in 2017 on WordPress repository. Since then, it has kept adding functionalities to this plugin. So, let’s see what features they bring to the table.

Key features list:

1. This also offers an unlimited number of tickets and agents.
2. Users and agents get notifications via email after a ticket is created, updated, or closed
3. Guests can create a ticket without creating an account or logging in.
4. You can set tickets’ status. It will help users track their ticket process easily.
5. You can follow up on a ticket with your team by putting them on the CC list.
6. It has the capability to create detailed reports of the support service.

Improvement Area:

1. Most of the features are not out of the box. That means you need to purchase add-ons to make this system more functional.
2. Priority support might be lack for this plugin

Endnote: Either way, this whole system is very impactful for the support team if you set it up with all the premium add-ons.

5. SupportCandy – WordPress Helpdesk Plugins

Support Candy, a WordPress ticketing system, has been active since 2014. It covered all the important features that a support agent would need. Currently, they gained over 10,000 active installations.

The Support Candy team has introduced a few good features. Let’s see what they have to offer.

Key features list:

1. Like other systems, this WordPress plugin also supports unlimited tricks and unlimited agents.
2. The text editor supports rich text. So you can make your ticket text more organized and formatted.
3. Agents can take notes that are only visible to them.
4. It has an advanced ticket filtering option to find a particular ticket faster.
5. Users and agents will be notified via email if tickets are modified or closed.

Improvement Area:

1. The free version of this plugin does not have that much functionality, and to make it more usable, you have to install premium add-ons. 
2. Integration options with support plugins are very much limited.

Endnote: Being one of the oldest plugins in the market, it has quite a reputation. And the developer team behind this is also very active.

6. KB Support

KB Support is a simple support system for WordPress. So far it’s got 2,000 active installations with good feedback on WordPress.

Though, it is not a new system on the market (released in 2017). And over the years, it got better with features.

Key feature list:

1. Agents can create a knowledge-based short article during ticket management.
2. Any user can submit a ticket as a guest. That means there is no need for a login.
3. You can put restrictions on an agent’s ability to access unassigned tickets.
4. You can set up a simple automation to assign agents to certain tickets.
5. This system also provides a private note-taking feature for agents only.

Improvement Area:

1. They covered the basic features. A few important features are not available such as report generation.
2. Integration with the helpdesk plugin is limited to a few applications.

Endnote: If you have a small team and need something simple, then this could be a good option.

7. WordPress Advanced Ticket System (WATS)

WATS might be the oldest WordPress plugin for the support ticketing system. However, it has only 1,000 active installations.

Released back in 2009, this is yet another simple WordPress SaaS for helpdesks.

Key feature list:

1. The system generates a ticket number as a reference. It can help track the ticket easily. It will be listed as a WordPress support number in settings.
2. You can set a ticket’s priority or status. It can be for products and also set the type of tickets by setting a key to the tickets.
3. A ticket can be submitted in various ways. You can choose from admin ticket submission, front-end form submission, or via email.
4. This plugin can generate a raw report regarding your support data.

Improvement Area:

1. This WordPress support plugin user interface is very much dated and lacks easy usability.
2. Free versions do not have much to offer and the premium version also lacks some important features such as automatically assigning a ticket.

Endnote: This system can be useful if you are looking only for a simple ticket-generating plugin for your WordPress website. However, it might not be ideal for a large-scale support team.

8. Help Scout

Here is a bonus one. Help Scout released its WordPress helpdesk plugin back in 2015. And, since then, it has had just over 700 active installations on WordPress sites.

This helpdesk system has some useful features for a support team.

Key feature list:

1. It has a knowledge-based feature that allows you to create short articles and FAQs
2. It has an email management system in the build to organize all the emails.
3. You can sort or filter the customer list easily.
4. You can generate custom reports and share them with your team with this SaaS.

Improvement Area:

1. Even Though it has a good list of features, but most of these are only available in premium versions.
2. This is not a fully integrated WordPress helpdesk system. You have to leave the WordPress dashboard to use the system.

Endnote: This is an individual SaaS system rather than a WordPress helpdesk plugin. It is only used for the integration of the helpdesk software. So, if you are looking for something fully integrated into your WordPress site, then there are other options in this list to choose from.

Comparison of WordPress customer service plugins

Up until now, we have covered our best picks for WordPress helpdesk plugins available in the market. Here is a brief tabulated list with some basic comparisons.

We have a detailed comparison among more WordPress helpdesk plugins and SaaS. It will help you decide which one is more suitable to manage your support team.

Final thoughts

At the end of the day, you must need a smoother pathway for your customers. Communication with your customer should be easy and prompt. To ensure this ease and promptness, you must well equip your support team.

That’s why you need a highly effective WordPress plugin for helpdesk. So do not choose this system randomly. Take some time and do your research. Go through your customer journey map. Figure out what your customer needs are.

A fully featured, resourceful WordPress helpdesk plugin not only makes your support team productive. It will also provide a better experience through budding customer sentiment.