Fluent Support vs. Help Scout: Comparing WordPress Help Desks

Fluent Support vs. Help Scout: Comparing WordPress Help Desks

Customer support is a must-have no matter the industry or type of business. If you are a business, you need to answer customers’ questions, it’s as simple as that. So investing in a system that makes this process smooth is pretty much in every brand’s plans. If they take things seriously that is. There’s only…

Fluent Support 1.6.1: LearnPress Integration, Split Tickets & More New Improvements!

Fluent Support 1.6.1: LearnPress Integration, Split Tickets & More New Improvements!

Every month, we ask ourselves a question– how can we become the best helpdesk solution for WordPress? The answer is —- Keep making Fluent Support better and bigger. And here it is, a new update with lots of features. Fluent support 1.6.1 is here! Our main goal with Fluent Support is to make it the…

Fluent Support 1.5.7: Global Customer Search, Customer Password Reset option and more!

Fluent Support 1.5.7: Global Customer Search, Customer Password Reset option and more!

Howdy Fluent Support users! Another month and another reason to cheer! Here’s another update for Fluent Support. This new version, 1.5.7, contains minor updates and the addition of some of the most requested features. We also fixed some bugs and optimized the code further. Let’s see what’s new in this update. Logout Option Added in…

Fluent Support 1.5.6: New FluentCRM actions, Agent Bookmarks, Ticket merge and more!

Fluent Support 1.5.6: New FluentCRM actions, Agent Bookmarks, Ticket merge and more!

Great news guys! Fluent Support 1.5.6 is finally out. Join us as we dive into new features and fixes you’ve been waiting for. Like the last update, this one is also a lot of what our users were asking for. Alongside the basic features, we’ve added urgent bug fixes to make the plugin more reliable….

Customer Support Automation: How to Support at Scale

Customer Support Automation: How to Support at Scale

Like most parts of modern businesses, customer support relies heavily on automation. Customer support automation isn’t exactly new in concept but its applications have become increasingly more diverse. Automations are beneficial for a number of reasons as we’ll look at in the following sections. Before we get to how to automate your support desk and…

Best Self-Hosted Help Desk Plugins in 2022

Best Self-Hosted Help Desk Plugins in 2022

How often do you find yourself looking for a self-hosted help desk plugin that caters to your needs? We hope not very often for the sake of your business. If you are on the lookout for it, here’s a place to start. In this article, we’ll be looking at 5 of the best self-hosted help…

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