Fluent Support 1.5.6: New FluentCRM actions, Agent mention, and more!

Fluent Support 1.5.6: New FluentCRM actions, Agent mention, and more!

Great news guys! Fluent Support 1.5.6 is finally out. Join us as we dive into new features and fixes you’ve been waiting for. Like the last update, this one is also a lot of what our users were asking for. Alongside the basic features, we’ve added urgent bug fixes to make the plugin more reliable….

Customer Support Automation: How to Support at Scale

Customer Support Automation: How to Support at Scale

Like most parts of modern businesses, customer support relies heavily on automations. Customer support automation isn’t exactly new in concept but it’s applications have become increasingly more diverse. Automations are beneficial for a number of reasons as we’ll look at in the following sections. Before we get to how to automate your support desk and…

What is Omnichannel Customer Support?

What is Omnichannel Customer Support?

Omnichannel is the hyped up method for offering customer support on multiple fronts. Apart from being insanely efficient it has some huge influences on how your customers perceive your business. In this blog we’ll be looking at what Omnichannel customer support is, why you need it and how you can execute it. Moreover, we’re going…

5 Best Self-Hosted Help Desk Plugins

5 Best Self-Hosted Help Desk Plugins

How often do you find yourself looking for a self-hosted help desk plugin that caters to your needs? We hope not very often for the sake of your business. If you are on the lookout for it, here’s a place to start. In this article we’ll be looking at 5 of the best help desk…

End of content

End of content