Nishat Shahriyar

Nishat Shahriyar

Product Marketing Lead, (Fluent Forms), Former (Fluent Support)


About

I am a Full Stack Product Marketer by day, a Content Creator by night. My passion is Content Marketing through strategy, content creation and 360-degree customer experience. I love exploring new ideas and meeting new people who are always curious.

Articles

    feature benefits selling tips

    May 22, 2022

    Feature Benefit Selling: How to Sell Your Product or Service Effectively

    “What customer problems are you going to solve?” Before spending money on marketing, every…

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    Customer support definition

    May 20, 2022

    Customer Support Definition and Why it’s Important for Your Business

    Customer support is changing day by day. Modern customer support is not as exact…

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    the importance of customer service voice

    May 2, 2022

    Customer Service Voice: The importance of tone of voice in customer service

    “Handle them carefully, for words have more power than atom bombs.”  —Pearl Strachan Hurd…

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    speed vs qality in customer service

    April 22, 2022

    Why Balancing Speed and Quality is Crucial for Customer Service Success

    Speed and quality both play an important role in customer service. But as a business, which one is more important for you? Learn here.

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    great customer service tips

    April 7, 2022

    12 Ways to Deliver Good Customer Service

    Great customer service helps you create loyal customers. But how can you achieve this? Here are 12 tips to help you provide excellent customer service.

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    tips on say no to customers

    March 28, 2022

    8 Tips on How to Say No to Customers Professionally

    Dealing with angry customers is everyday work for customer service and support teams. Happy…

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    b2c customer service best practice

    March 14, 2022

    7 Game-Changing Best Practices for B2C Customer Service Excellence

    Want to level up your B2C customer service experience? Follow these 7 best B2C customer service practice, bring more revenue!

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    10 customer service metrics

    March 9, 2022

    10 Ways to Measure Customer Service

    Learn how to evaluate your customer support teams using customer service metrics. Begin with these 10 metrics today!

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    types of customer support data & How to collect support data

    March 7, 2022

    8 Types of Customer Support Data & How to Collect Them

    Customer support data tells a lot about your business. Here are 8 types of Customer support data and how to collect them.

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    use customer support data for profit

    March 3, 2022

    7 Ways to Make Most of Your Customer Support Data Effectively

    Customer data is the single most valuable thing to a business. Customer support data…

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    customer service channels

    February 25, 2022

    9 Best Customer Service Channels & How to Pick the Right One

    In today’s landscape, customer support channels are changing overnight. Customers now have unlimited freedom…

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    example of bad customer service example

    February 23, 2022

    13 Poor Customer Service Examples and How to Fix Them

    Customer support is the backbone of businesses. Here are 13 bad customer support service examples you should avoid and how to fix them.

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