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Customer engagement center (CEC) is a subset of CRM software systems that were curated to provide customer support services.
Learn how one company resolved over 100K support tickets using Fluent Support. An exclusive interview with some key customer service insights.
Learn how to effectively answer the “What Does Customer Service Mean to You?” question to make a lasting impression.
Learn how to create compelling email subject lines for customer service during the St. Patrick’s Day rush.
Use these 5 Valentine’s Day customer appreciation ideas to show your clients love and boost loyalty with thoughtful gestures.
Explore professional Valentine’s Day messages that enhance your business connections with thoughtful expressions of gratitude.
What is one of the best ways to get reliable information about a product? We have got an answer to this question.
Do you know support agent signature can have a huge impact on your business growth. Keep reading to know how a signature can impact.
In this comprehensive blog, we’ve cover key insights you need know Customer Service Manager. Plus, you can get a career roadmap for CSM.
Check out how 2024 went for Fluent Support and what to expect in 2025
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