Defining Customer Service in 2025
Customer service is the help or support a company provides to its customers before, during, and after they purchase.
How to Build a Successful Customer Engagement Center
Customer engagement center (CEC) is a subset of CRM software systems that were curated to provide customer support services.
Importance Of Support Agent signature On Ticket Reply
Do you know support agent signature can have a huge impact on your business growth. Keep reading to know how a signature can impact.
Customer Lifecycle Management (CLM): Is This Vital For Business?
Customer lifecycle management (CLM) is the most demanding strategy for a sustainable business. Here is how you can do this.
Avoid Burnout in Customer Service: 6 Proven Methods
Learn why burnout is prevalent in customer service and the effective ways to avoid burnout according to the support agents.
What is Customer Service: From Interactions to Relationships
If you are running a business and do not know what is customer service, then you should read it now to grow your business.
Fluent Support: HubSpot CRM Integration
Connecting Fluent Support, a self-hosted WordPress help desk plugin, with HubSpot CRM can streamline…
How To Build A Customer Support Team – Complete Guide
If you building a customer support team or just want to check what’s missing in your system this is your 101 guide for that.
Fluent Support 1.7.9: Activity Trends, Manage Task By FluentBoards And More
In 1.7.9, the support team’s task management is easier in Fluent Support using the Fluent Board, and it is packed with exciting new updates.
25+ ways Increase Service Agent Productivity
The past decade has brought a universal truth: responsive customer service is non-negotiable. Whether…
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