January 10, 2024
Here are a few tricks on how to deliver bad news in a positive way with a sample. With these, you can build a better customer experience.
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December 28, 2023
We discussed here what a support ticket escalation is and how to do it in the right way for a faster resolution.
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December 21, 2023
Tired of assigning tickets manually to agents one by one? Use automated ticket routing to boost productivity.
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December 12, 2023
When it comes to creating customer service videos, it’s not just about creating dazzling videos but making them efficient.
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November 30, 2023
If you are not using the email template in your workplace, then this blog will help you use the Gmail canned response feature.
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November 15, 2023
Want to grow your business with sustainability? Then you need to understand customer behavior models to make a customer-centric business.
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November 6, 2023
Support agents should always be at their best. To be like that, we have seven tools to improve agent productivity.
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October 3, 2023
Day by day, technology is evolving and making regular tasks simpler. But is it going to affect the future of customer service?
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September 12, 2023
If your inbox is not organized, then it can be chaos. So, here are a few email management best practices at work.
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September 1, 2023
Do you know that sales support is essential for your business’s survival? Here, you will get the answer: what is sales support?
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