October 20, 2023
Here, we’ll explore 13 customer experience KPIs to enhance the overall customer experience and turn your customers into loyal fans.
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August 27, 2023
Here, we’ll explore real-life examples and practical tips to keep service good and reduce the support ticket backlog.
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July 19, 2023
Here, we’ll guide you to understand the process, find, assess, and hire best candidates for customer service roles.
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June 21, 2023
Discover the power of cross-selling vs upselling strategies. Learn definitions, effective techniques, explore benefits, and more.
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June 13, 2023
A comprehensive guide on Net Promoter Score (NPS). Learn its benefits, strategies, etc. as well as how to calculate and improve your NPS.
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April 30, 2023
Here, we will shed light on this common yet very dynamic subject ‘Consumer Psychology’ to help you make the most out of your business.
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March 27, 2023
Here, we’ll dive into the world of B2B customer service and see what it actually is and how to do it right.
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February 27, 2023
Here, we’ll explore what a customer support funnel, its importance, and how you can create & optimize the funnel for your business is.
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February 14, 2023
We’ll dive into the types of customer needs, how to identify them and use this information to steer business in the right direction.
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January 16, 2023
A guide to Customer Effort Score (CES) with what it is, when to use it, how to measure it, real-life examples, and a free CES calculator.
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