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Make tickets break up with stress — Flat 20% Discount on Fluent Support.
Customer Service Goals: Drive Result in 2025 (with Examples)
Are you planning on setting customer service goals? Read this blog to
January 30, 2024
Customer Acquisition Strategies for 2025
Customer acquisition sounds very fancy when you hear it come from sales
January 26, 2024
20 Best Customer Service Tips for Small Business
Elevate your service game with customer service tips and set your business
January 25, 2024
502 Bad Gateway Error: What Is It And How To Fix
If you do not take any steps to fix the 502 bad
January 17, 2024
5 Under-rated Tips for Effective Project Discovery Workshops
In this article, we delve into the essence of project discovery workshops
January 16, 2024
What is Mean Time to Resolution (MTTR)? Explore It Here
Tired of support delays? Slash resolution times with MTTR insights. Read this
January 14, 2024
How To Deliver Bad News In A Positive Way To Customers
Here are a few tricks on how to deliver bad news in
January 10, 2024
What is Word-of-mouth Marketing? Know the Benefits
Word-of-mouth marketing is the best form of marketing that keeps people talking
December 30, 2023
What Is Ticket Escalation, And What Are The Rules For It?
We discussed here what a support ticket escalation is and how to
December 28, 2023
What is Customer Health Score? Learn How to Measure It
Explore how businesses measure and leverage the ‘Customer Health Score’ to predict
December 26, 2023
How Do You Motivate Your Team of Customer Support Agents?
How do you motivate your team of customer support agents? If you
December 25, 2023
The Future of CRM Development: What You Need to Know
CRM softwares are the backbone of modern businesses. Check out the these
December 23, 2023
Fluent Support: 2023 in a nutshell!
On the journey to becoming the best WordPress helpdesk plugin 2023 has
December 22, 2023
Automated Ticket Routing: For Better And Faster Customer Support
Tired of assigning tickets manually to agents one by one? Use automated
December 21, 2023
Happy Holidays vs. Merry Christmas: To Greet or Not to Greet!
Merry Christmas vs. Happy Holidays: Christmas greetings have become a nightmare for
December 20, 2023
Fluent Snippets: Fastest And Most Secure Way To Add Code Snippets In WordPress
Adding code snippets using Fluent Snippets is the safest and lightest way
December 19, 2023
Meaning of First Response Time (FRT): Calculate and Improve It
Either improve your first response time (FRT) or reduce customer satisfaction. Don’t
December 18, 2023
Repeat Customer Rate: Generate 3X More Revenue
Let’s take a quick dive into Repeat Customer Rate, and find out
December 17, 2023
Fluent Support 1.7.7: Satisfaction Rating, Draft Saving, CRM action and more
Fluent Support latest version is out! Get the inside scoop on what
December 15, 2023
A Guide To Creating Customer Service Videos
When it comes to creating customer service videos, it’s not just about
December 12, 2023
Revenue vs. Sales: What’s the Difference?
Learn the difference between Revenue vs. Sales so you know exactly how
December 4, 2023