Better support, fewer sighs. Grab a 20% discount flat on Fluent Support
Better support, fewer sighs. Grab a 20% discount flat on Fluent Support
Find clear customer support advice, practical methods, and helpful insights designed to improve daily service and overall team performance.
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Here, we’ll dive into the world of B2B customer service and see what it actually is and how to do it right.Â
Here, we’ll explore what a customer support funnel, its importance, and how you can create & optimize the funnel for your business is.
We’ll dive into the types of customer needs, how to identify them and use this information to steer business in the right direction.
A guide to Customer Effort Score (CES) with what it is, when to use it, how to measure it, real-life examples, and a free CES calculator.
We’ll cover what Agent Experience really means, ways to elevate AX, the future, and how you can measure your agent experience.
Everything you need to know about customer support ticket and ticketing systems for customer service management.
Here, we’ll be exploring customer advocacy and why & how businesses must prioritize the needs and satisfaction of their customers.
Customer support can serve small businesses well when it’s not part of the business…
Following the COVID-19 outbreak, the state of the global economy and health crises have…
The difference between Customer service and Sales is a source of debate so we want to put that to rest once and for all!
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