Knowledge & Practices
Find clear customer support advice, practical methods, and helpful insights designed to improve daily service and overall team performance.
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6 Interesting Customer Service Case Studies to Inspire You
Interesting customer service case studies are a fun read. Also teach valuable
July 18, 2023
Cross-Selling VS Upselling: A Simple Guide
Discover the power of cross-selling vs upselling strategies. Learn definitions, effective techniques,
June 21, 2023
Customer Relationships, A Mantra To Grow Sustainable Customer Base
If you want to grow sustainably and KEEP your customers. Then start
May 29, 2023
5 Best Customer Service Books You Must Read in 2025
Here are the 5 best customer service books for employees. Read and
May 26, 2023
These 15 Customer Experience Experts are Changing the Way We Do Business
Customer experience experts have seen it all. Follow these top CX consultants
May 25, 2023
Customer Support Funnel : Everything You Need to Know
Here, we’ll explore what a customer support funnel, its importance, and how
February 27, 2023
Understanding 17 Most Crucial Types of Customer Needs
We’ll dive into the types of customer needs, how to identify them
February 14, 2023
Customer Effort Score (CES): How to Measure + Examples & Calculator
A guide to Customer Effort Score (CES) with what it is, when
January 16, 2023
Agent Experience: 5 Simple Steps to Get It Right
We’ll cover what Agent Experience really means, ways to elevate AX, the
January 9, 2023
What even is a Customer Support Ticket?
Everything you need to know about customer support ticket and ticketing systems
December 16, 2022
Customer Advocacy: Meaning, Examples, Strategies, Framework
Here, we’ll be exploring customer advocacy and why & how businesses must
December 15, 2022
What is Hybrid IT Support? Will it be a Good Option for Your Business?
Following the COVID-19 outbreak, the state of the global economy and health
December 8, 2022
Difference between Sales and Customer Service
The difference between Customer service and Sales is a source of debate
December 6, 2022
12 Major Customer Service Challenges
Customer service is evolving and so are the challenges. Every team needs
December 2, 2022
8 Customer Service Objectives Small Business Should Follow
Need help determining your business customer service objectives? Or don’t know how
November 29, 2022
Outsourced Technical Support VS In-House Technical Support
Here, we will closely examine whether it’s truly better to keep an
November 18, 2022
Thank You For Your Patience + 10 Alternatives
When to Use Thank You For Your Patience is a raging question
November 1, 2022
Zappos Core Values Focusing Customer Support: A Billion Dollar Story
Here, you’ll learn about Zappos’ core values for customer support and how
October 31, 2022
14 Examples of Customer Service Phrases You Should Use (& Avoid)
Positive customer service lines can change a bad conversation into good one.
October 21, 2022
Is the Customer Always Right?
Customer is always right? Are they really? We took a look at
August 29, 2022
What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the
June 24, 2022
Support to Superheroes
Transform your support agents into superheroes with the most affordable support plugin for WordPress
