Knowledge & Practices
Find clear customer support advice, practical methods, and helpful insights designed to improve daily service and overall team performance.
Zappos Core Values Focusing Customer Support: A Billion Dollar Story
Here, you’ll learn about Zappos’ core values for customer support and how
October 31, 2022
14 Examples of Customer Service Phrases You Should Use (& Avoid)
Positive customer service lines can change a bad conversation into good one.
October 21, 2022
Is the Customer Always Right?
Customer is always right? Are they really? We took a look at
August 29, 2022
What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the
June 24, 2022
Customer Service Canned Responses for 2025
Customer service responses are your best way to improve retention and satisfaction
June 15, 2022
11 Ecommerce Customer Service Best Practices You Should Follow
Struggling with customer satisfaction with your ecommerce store? Follow these best practice
May 29, 2022
Customer Support Definition and Why it’s Important for Your Business
Customer support is changing day by day. Modern customer support is not
May 20, 2022
What is Email Piping and Why?
Emails are one of the core channels for support teams. Check out
May 17, 2022
Customer Service Voice: The importance of tone of voice in customer service
“Handle them carefully, for words have more power than atom bombs.” —Pearl
May 2, 2022
Why Balancing Speed and Quality is Crucial for Customer Service Success
Speed and quality both play an important role in customer service. But
April 22, 2022
“Happy to Help” and 5 alternatives!
In between Hollywood and your day-to-day social interactions, one thing is common.
April 4, 2022
7 Game-Changing Best Practices for B2C Customer Service Excellence
Want to level up your B2C customer service experience? Follow these 7
March 14, 2022
What is Omnichannel Support?
What is Omnichannel customer support? Find out the benefits of omnichannel support
March 11, 2022
Managing Customer Expectations
Here’s how you can discover your customer expectations and manage them by
March 8, 2022
Why Customer Support and Service aren’t the same?
If you’ve been using Customer support and customer service interchangeably for the
March 4, 2022
13 Poor Customer Service Examples and How to Fix Them
Customer support is the backbone of businesses. Here are 13 bad customer
February 23, 2022
Support to Superheroes
Transform your support agents into superheroes with the most affordable support plugin for WordPress
