Top Customer Experience Conference to Attend in 2024

Are you into checking out Customer Experience (CX) conferences in 2024? Most businesses these days get it: selling isn’t enough, it’s about making customers feel good. Both on the emotional and sensory level.

So, we’ve got a list of top upcoming CX conferences that should be pretty cool. It’s all about connecting with others who are into CX and learning some new stuff. Interested?

Customer Experience Conference – Complete list for 2024 (January – December)

January

• CX Summit by Boussias | January, 23 | Online (Ended for this year)

February

• Experience 24 | February 5-7 | Las Vegas, Nevada (Ended for this year)
• Future of Customer Contact Conference | February, 8 | London, UK (Ended for this year)
• Future of CX Expo | February 13–15 | Fort Lauderdale, Florida (Ended for this year)
• CX USA Exchange | Fort Lauderdale, USA | February 26 – 27 (Ended for this year)
• CCW 2024 | February, 26 – 29 | Berlin, Germany & Online (Ended for this year)
• CX Plus Summit 2024 | February, 28 | Mumbai, India (Ended for this year)
• CCW Australia and New Zealand | February 28-March 1, 2024 | Gold Coast, Australia (Ended for this year)

March

• CX BFSI UK Exchange | March, 4-5 | London, UK (Ended for this year)
• The Customer Conference | March, 5 | London, UK (Ended for this year)
• Customer Contact Week Europe Exchange | March, 6-7 | London, UK (Ended for this year)
• World Tour Paris | March, 12 | Paris, France (Ended for this year)
• The Service Nation: Building a Thriving Future | March 12 | London, UK (Ended for this year)
• Next Customer Experience Summit 2024 | March, 14 | London, UK (Ended for this year)
• Pharma CX Summit | March, 20-21 | Princeton, US (Ended for this year)
• The Customer Show Asia 2024 | March, 25-26 | Singapore (Ended for this year)
• Chief Customer Officers (CCO) & Enterprise Leaders Summit | March 25 – 28 | Singapore, Singapore (Ended for this year)
• All4Customer | March, 26-28 | Paris, France (Ended for this year)
• Adobe Summit | March, 26-28 | Las Vegas, US & Online (Ended for this year)

April

• Customer Contact East | April 7 – 10 | Fort Lauderdale, USA
• Global Digital Transformation & CX Summit | April 11 – 12 | Amsterdam, The Netherlands
• Customer Experience Forum | April 16 – 17 | Vienna, Austria
• NACAS CX Forum | April 21 – 24 | Orlando, USA
• CX Telecoms Global Exchange | April 22 – 23 | London, UK
• Contact Centre Summit | April 29 – 30 | London, UK
• CX Energy | April 29 – May 2 | San Diego, USA
• CX Live Show MEA | April 30 – May 1 | Dubai, UAE

May

• E3 Customer Experience Conference | May 1 – 2 | Riyadh, Saudi Arabia
• x4 Summit (Qualtrics) | May, 1st-3rd | Salt Lake City, Utah, US
• Customer Experience Excellence Live – A Virtual Conference | May 2-4 | Online
• The Customer Show Australia | May, 7-8 | Melbourne, Australia
• Customer Service & Experience 2024 | May, 13-14 | San Diego, US
• CCW UK Summit | London, UK | May 13 – 15
• 13th Customer Experience Strategies Summit | May, 14-15 | Toronto, US
• Chief Experience Officer Exchange | May, 15-17 | St. Louis, Missouri
• CX BFSI USA (West) | May 20 – 21 | Anaheim, USA
• Connections 2024 | May, 22-23 | Chicago, Illinois & Online
• CX APAC by Forrester | May, 28-29 | Sydney, Australia & Online
• CMS Wire Connect | May, 29-31 | Austin, Texas, US
• Customer Loyalty Conference | May, 30 | Stockholm, Sweden
• Connect 2024 | May, 29-31 | Austin, Texas

June

• CCW 2024 | June 3 – 6 | Las Vegas, USA
• CX Healthcare West | June 4 – 5 | San Diego, USA
• Salesforce Connections | June 8-9 | Chicago, US
• The Conference for CX Innovators in Financial Services | June, 15-16 | Boston, US
• Customer Contact Week Asia 2024 | June, 16-19 | Singapore
• CX North America by Forrester | Nashville, USA | June 17 – 20
• Franchise Customer Experience Conference 2024 | June, 18-20 | Atlanta, US
• 4th Annual Customer Experience in Financial Services Conference 2024 | June 18 – 19 | London, UK
• CX EMEA by Forrester | June 24 – 26 | London, UK
• CCW US | June, 3-6 | Las Vegas, US
• Salesforce Connections | June 8-9 | Chicago, US
• The Conference for CX Innovators in Financial Services | June, 15-16 | Boston, US
• The Cross-Industry Conference for CX Innovators | June, 15-16 | Boston, US
• Customer Contact Week Asia 2024 | June, 16-19 | Singapore
• Franchise Customer Experience Conference 2024 | June, 18-20 | Atlanta, US
• Customer Experience in Financial Services | June, 19-20 | London, UK
• CX Paris | June, 21-23 | Paris, France
• CX EMEA by Forrester | June, 25-26 | London, UK & Online

July

• E3CX | July, 3-4 | Riyadh, Saudi Arabia
• CX Retail UK | July 8 – 9 | London, UK
• CXFS | July 15 – 16 | Boston, USA
• Customer Experience 2024 | July 15 – 17 | Orlando, USA
• Customer Contact Week Asia 2024 | July 16 – 19 | Singapore

August

• World CX Summit by TresconCX | August, 2-3 | Singapore
• The Customer Show Sydney | August, 16-17 | Sydney, Australia

September

• CX Travel and Hospitality | September 9 – 10 | London, UK
• Contact Centre Summit | September 9 – 10 | Manchester, UK
• CX Retail USA Exchange | September 11 – 12 | Texas, USA
• CS100 Summit | September, 16 | Sundance Mountain Resort, US
• Customer Relationship and Marketing Meetings | September, 17-19 | Cannes, France
• The Customer Show Sydney | September 18 – 19 | Sydney, Australia
• Customer Success Festival | September, 19-20 | San Francisco, US
• Expérience client / The French Forum | September, 27-29 | La Baule, France

October

• Les Palmes de la Relation Client | October, 3 | Paris, France
• CCW Europe Summit | October 7 – 9 | Amsterdam, The Netherlands
• CX BFSI USA | October 8 – 9 | Miami, USA
• Customer Service Revolution | October, 11-12 | Cleveland, US
• CX Solutions Summit | October 17 | London, UK
• Customer Success Festival | October, 18-19 | Boston, US
• Digital Customer Engagement Summit | October, 19 | London, UK
• Customer Contact West | October 20 – 23 | Tucson, USA
• GovCC: 22nd Annual Customer Contact Week for Government | October 21 – 23 | Melbourne, Australia

November

• Customer Success Festival | November, 1-2 | Sydney, Australia
• Digital Customer Experience Summit | November, 7-8 | Toronto, Canada
• CCW Europe Exchange UK | November, 14-15 | London, UK
• Content Square CX Circle | November, 17 | Online
• CX Asia Week | November, 19-22 | Singapore
• Customer Success Festival | November, 22-23 | London, UK
• Customer Engagement Summit | November, 26 | London, UK
• Call and Contact Centre Expo | November, 29-30 | London, UK
• French Touch Dreamin | November, 30 | Paris, France

December

• Conférence des Tendances Client | December, 1 | Paris, France
• CX Healthcare East | December 3 – 4 | Florida, USA
• CX Winter | December, 6 | Paris, France

What is Customer Experience (CX)?

At first, companies cared mostly about making good products and knowing their market. But as people’s expectations changed, companies started focusing more on making customers feel good emotionally.

Figures like Barbara E. Kahn, a marketing professor at Wharton, and big names like Forrester Research, really pushed the idea of Customer Experience. They showed how crucial it is to understand, and meet customer needs every step of the way.

Why should we attend CX Conferences?

Customer Experience is super important for keeping customers loyal, getting them to buy again, and staying ahead of the competition. By joining in on discussions and going to CX Conferences regularly, businesses can stay on top of their game.

And if you go to one of these conferences, you’ll get loads of useful info on how customers think, new tech trends, and smart ways to manage things. Plus, it’ll give you networking opportunities, and learning from industry experts.

Signing off!

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” — Steve Jobs

Before we conclude, I hope you found the list of upcoming Customer Experience Conferences enjoyable, and look forward to attending some of them. Wishing you the best in your endeavors!

Signing off, we emphasize the critical importance of CX in modern business strategy. Prioritizing CX enables companies to build stronger connections with customers, foster loyalty, and excel in ever-evolving market landscapes.