Top Customer Experience Conference to Attend in 2026

Are you into checking out Customer Experience (CX) conferences in 2026? Most businesses these days get it: selling isn’t enough, it’s about making customers feel good. Both on the emotional and sensory level.

So, we’ve got a list of top upcoming CX conferences 2026 that should be pretty cool. It’s all about connecting with others who are into CX and learning some new stuff. Interested?

Customer Experience Conference – Complete list for 2026 (January – December)

January

• CCW Winter 2026 | January 21 | Orlando, FL, USA: Focused on contact centre strategy & workforce planning.
• Customer Success Summit Washington 2026 | January 28 | Washington, DC, USA: CX + customer success leadership event.

February

• CX Conference 2026 | February 3–4 | Charlotte, NC, USA: Customer experience operational strategy summit.
• Medallia Experience ‘26 | February 10–12 | Las Vegas, NV, USA: Flagship CX experience event. 
• CCW Conference 2026 | February 23 | Berlin, Germany: Major contact centre & CX industry event.

March

• Institute of Customer Service Annual Conference | March 10, 2026 | London, UK
• Customer Success Collective – Customer Support Summit (New York) | March 10–11, 2026 | New York, USA
• Qualtrics X4: The Experience Management Summit | March 17–19, 2026 | Seattle, Washington, USA
• Customer Contact Week Digital (CCW Digital) | March 18–19, 2026 | Online

April

• Customer Service & Experience West 2026 | April 21–22 | San Diego, CA, USA: Reuters Event focused on practical CX strategy.
• CX Live Show Middle East 2026 | April 28–29 | Dubai, UAE: Region’s top-tier CX showcase.

May

• SupportWorld Live 2026 | May 3 | Las Vegas, NV, USA: Support & service ops focus.
• CCW UK Summit 2026 | May 11 | London, UK: UK edition of the CCW global series.
• Zendesk Relate 2026 | May 16 | Denver, CO, USA: Customer support + CX tech event.

June

• Forrester CX EMEA 2026 | June 8–10 | Amsterdam, NL: Europe’s leading CX strategy summit.
• CX Asia Week 2026 | June 16–19 | Singapore: CX strategy + leadership in APAC.
• Forrester CX Summit North America 2026 | June 28–30 | Nashville, TN, USA
  North America’s premier Forrester CX event.
• CX Live Show Asia, Singapore | June 10–11 | Singapore: CX Live regional edition.
• CX Live Show South Europe | June 18–19 | Madrid, Spain: European CX innovation event.

July

• CX Retail UK Exchange 2026 | July 1-2 | London, UK: Retail-focused CX leadership exchange. 
• CX Live Show UK 2026 | July 7–8 | Manchester, UK: CX & service transformation event.
• CX Live Show Asia, Malaysia 2026 | August 28–29 | Kuala Lumpur, MY: Asia regional CX conference.

August

• CX Live Show Australia 2026 | August 4–5 | Sydney, Australia: Customer experience leadership event.
• Airport Experience Summit 2026 | Aug 31–Sept 4 | Istanbul, TUR: CX event for airport/transport execs.

September

• CX Travel & Hospitality Exchange 2026 | Sept 8 | London, UK: Travel & hospitality CX summit.
• Customer Support Summit San Francisco 2026 | Sept 22–23 | San Francisco, CA, USA
  Support-centric CX conference.
• eCommerce Expo London 2026 | Sept 23-24 | London, UK: CX + e-commerce insights.
• E3 Customer Experience Conference 2026 | Sept 29 | Riyadh, Saudi Arabia
  CX leadership conference.

October

• Customer Contact Week Europe Summit 2026 | Oct 5–7 | Amsterdam, NL: Europe’s flagship customer contact & CX event.
• CX BFSI USA | Oct 13–14 | Miami, USA: Financial services CX focus.
• SAP Customer Experience Connect 2026 | Oct 5-7 | Las Vegas, NV, USA: CX technology & strategy event.
• One to One Expérience Client | Oct 6–8 | Biarritz, France: CX leadership and best practice event.

Note: For November & December 2026 events aren’t published yet, but historically these appear each year.

November

• CX Asia Week (virtual + in-person sessions) (dates/TBD)
• Digital CX summits (EMEA/UK) (dates/TBD)
• Contact Centre Expos (London/Manchester region) (dates/TBD)

December

• CX Live Show Europe Winter / Regional Events: Regional CX showcases & year-end strategic forums (dates/TBD).

What is Customer Experience (CX)?

At first, companies cared mostly about making good products and knowing their market. But as people’s expectations changed, companies started focusing more on making customers feel good emotionally.

Figures like Barbara E. Kahn, a marketing professor at Wharton, and big names like Forrester Research, really pushed the idea of Customer Experience. They showed how crucial it is to understand, and meet customer needs every step of the way.

Why should we attend CX Conferences?

Customer Experience is super important for keeping customers loyal, getting them to buy again, and staying ahead of the competition. By joining in on discussions and going to CX Conferences regularly, businesses can stay on top of their game.

And if you go to one of these conferences, you’ll get loads of useful info on how customers think, new tech trends, and smart ways to manage things. Plus, it’ll give you networking opportunities, and learning from industry experts.

Signing off!

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” — Steve Jobs

Before we conclude, I hope you found the list of upcoming Customer Experience Conferences enjoyable, and look forward to attending some of them. Wishing you the best in your endeavors!

Signing off, we emphasize the critical importance of CX in modern business strategy. Prioritizing CX enables companies to build stronger connections with customers, foster loyalty, and excel in ever-evolving market landscapes.