25+ ways Increase Service Agent Productivity
The past decade has brought a universal truth: responsive customer service is non-negotiable. Whether…
How to Develop Customer Service Promise for Small Business
Do you commit to the promise you give to your customer? If not, learn about customer service promise & why it’s important for your business!
5 Steps to Building a Technical Support Team
Building a technical support team is tough if you don’t have the right plans and goals. Check out what you need for an excellent team!
What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the eficiency and productivity of your cusotmer support agents.
What is Customer Experience & Why It’s Important? (And How to Measure It)
Great customer experience with brands creates loyal customers. But what is customer experience? Learn about CX and how to measure it!
12 Ways to Deliver Good Customer Service
Great customer service helps you create loyal customers. But how can you achieve this? Here are 12 tips to help you provide excellent customer service.
“Happy to Help” and 5 alternatives!
In between Hollywood and your day-to-day social interactions, one thing is common. Cliches are…
10 Ways to Measure Customer Service
Learn how to evaluate your customer support teams using customer service metrics. Begin with these 10 metrics today!
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