Delegating Tasks: Do less to get more done
Delegating tasks is by far one of most underrated skills for upper management roles and we want to change that for good!
How to Handle Holiday Time Customer Service on Christmas Rush
The Christmas holiday season arrived and with the pressure of outstanding customer queries. Learn how to holiday time customer service.
Difference between Sales and Customer Service
The difference between Customer service and Sales is a source of debate so we want to put that to rest once and for all!
12 Major Customer Service Challenges
Customer service is evolving and so are the challenges. Every team needs to prepare for the customer service challenges for 2023!
Thank You For Your Patience + 10 Alternatives
When to Use Thank You For Your Patience is a raging question among customer service groups! Here are 5 alternatives and more.
Fluent Support VS Awesome Support: Which One is The Best Helpdesk for WordPress?
Having second thoughts about deciding which WordPress helpdesk to use? Read full Fluent Support & Awesome Support comparison here!
14 Examples of Customer Service Phrases You Should Use (& Avoid)
Positive customer service lines can change a bad conversation into good one. Learn which customer support phrases you should use & avoid!
Is the Customer Always Right?
Customer is always right? Are they really? We took a look at the century old idea and put it to the test in mdern times!
How to Develop Customer Service Promise for Small Business
Do you commit to the promise you give to your customer? If not, learn about customer service promise & why it’s important for your business!
Customer Profitability Analysis: Definition, Formula, Benefits
Customer Profitability Analysis is one of the best ways to evaluate your business performance as well as customer segments
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