Is the Customer Always Right?
Customer is always right? Are they really? We took a look at the century old idea and put it to the test in mdern times!
How to Develop Customer Service Promise for Small Business
Do you commit to the promise you give to your customer? If not, learn about customer service promise & why it’s important for your business!
Customer Profitability Analysis: Definition, Formula, Benefits
Customer Profitability Analysis is one of the best ways to evaluate your business performance as well as customer segments
Keys to Building Lasting Customer Relations
Customer relations has been the buzzword for quite a while now. Yet very few…
5 Steps to Building a Technical Support Team
Building a technical support team is tough if you don’t have the right plans and goals. Check out what you need for an excellent team!
What is Customer Happiness and 11 Ways to Achieve It
Customer happiness can bring loyal customers to your brand. But how you can organically make a customer happy? Read these 11 tips.
11 Customer Retention Strategies for Small Business
Losing customers? Do not know what to do? Follow these 11 customer retention strategies to retain your existing customers and boost profit!
Scale your Business to 24-Hour Support
24-hour support is one of the toughest milestones a rapidly growing business needs to…
What is Customer Experience & Why It’s Important? (And How to Measure It)
Great customer experience with brands creates loyal customers. But what is customer experience? Learn about CX and how to measure it!
How to Calculate Customer Lifetime Value
Ever wonder why some customers come back to your business again and again? Why…
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