What is a Customer Success Manager and What Do They Do?
Customer success manager helps new customers with the onboarding process and get used to…
11 Customer Retention Strategies for Small Business
Holding & nurturing existing customers is easier than acquiring new ones. Customer retention is…
How to Calculate Customer Lifetime Value
Ever wonder why some customers come back to your business again and again? Why…
11 Ecommerce Customer Service Best Practices You Should Follow
In this digital era, everything we do is now one click away. When we…
Mastering Email Etiquette: 17 Rules and Tips for Professional Communication
Email is the oldest digital communication tool used today. There are 4 billion daily…
Feature Benefit Selling: How to Sell Your Product or Service Effectively
“What customer problems are you going to solve?” Before spending money on marketing, every…