Automation Takes Care of Routine Tasks with Finesse
Fluent Support automates repetitive tasks, streamlines ticket management, and lets you focus on what truly matters—delivering exceptional support.
Manual trigger
Click and Done. Launch workflows from any ticket reply section to perform preset actions.
Automatic trigger
No clicks. Selected actions fire automatically when preset conditions are met.
Automation actions can be triggered both manually or automatically using three distinct triggers with conditional logic. Set up action sets to handle tasks running seamlessly in the background without any hassle.
Automatic triggers
Actions execute automatically from three trigger points, guided by multi-layer conditions.
On ticket creation
Automation activates with pre-selected actions immediately after a customer creates a new support ticket.
On customer response
As soon as a customer replies on a ticket, pre-configured actions kick in to keep support running smoothly.
On ticket close
Right after a ticket closure, automation steps in with the pre-defined actions for post-resolution tasks.
Triggers with conditions
Set specific conditions for each trigger and automate multiple tasks effortlessly. Create custom workflows with action sets to ensure the right actions happen for a specific thing—zero manual work, just actions.
Triggers with conditions
Set specific conditions for each trigger and automate multiple tasks effortlessly. Create custom workflows with action sets to ensure the right actions happen for a specific thing—zero manual work, just actions.
Automation actions
Design time-saving workflows with dynamic actions that support agents will appreciate.
Add response
Send a custom response to the customer after a specific trigger event. Use dynamic shortcodes to add a personal touch to the responses.
Add internal note
Add internal notes to tickets based on specific triggers and conditions. This ensures personalized customer support and keeps the support agents aligned for seamless collaboration.
Assign agent
Easily assign tickets to the most suitable support agent automatically based on predefined conditions or using manual triggers.
Close tickets
Close support tickets without agent involvement. Execute it using detailed trigger conditions on a trigger or even manually combined with other actions.
Delete tickets
Keep the ticketing system clutter-free without any manual effort. Set up specific conditions or use manual triggers to delete unwanted tickets automatically.
Add and remove tags
Set triggers and conditions to automatically add or remove tags from tickets. Keep the ticketing system organized and effortlessly streamline support workflow.
Block ticket submitter
Keep spam out of your support system and focus on helping genuine support requests. Set up this action to block unwanted ticket submitters/bots and let workflow automation handle the rest.
Add and remove bookmarks
Automatically manage critical tickets with bookmarks. Set conditions for automated triggers or use manual ones to add or remove tickets from bookmarks.
Change mailbox
Have multiple business email piping? Set up this action to switch mailboxes seamlessly with either manual or automatic triggers.
Trigger outgoing webhook
Set a trigger to run an outgoing webhook. Fluent Support has a significant number of webhooks to play with to perform some interesting automation.
Add and remove CRM tags
FluentCRM, one of the leading WordPress CRM/email marketing plugins, integrates seamlessly with Fluent Support. Set up triggers to automatically add or remove tags in CRM to keep customer lists organized and up to date.
Add and remove CRM list
Seamlessly manage customer lists in FluentCRM with automation. Set this action in triggers to add or remove customers. Zero manual effort. Fluent Support takes better care of it.
CRM email sequence automation
Trigger automated email sequences in FluentCRM directly from Fluent Support. Set it up once, and let the system send the right emails at the right time.
save you money?
See Fluent Support’s Workflow Automation in Action
Discover how effortlessly repetitive tasks can be automated, freeing up time for support teams to prioritize customer needs and resolve issues faster.
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Hear from our customers
Hear it from those who matter the most – our customers.
jasondion
jasondion
March 1, 2022
jasondion
jasondion
March 1, 2022
Really loving Fluent Support. It works great and is a very low priced option to provide quality support to your customers. I really love how we can read/answer support tickets directly in Slack, too. Their support team is fast and responsive if you have any issues. Great team!
Leokoo
Leokoo
January 20, 2022
Leokoo
As a digital agency owner with a website maintenance business, help desk software is something I’ve been testing and researching on. I needed a good one for both my clients’ needs and my own, and in Fluent Support, I found what I need. Thanks, Jewel and team!
jazzedge
jazzedge
October 26, 2023
jazzedge
Love the plugin. Have been using online systems for years paying annual fees. I like having a self hosted solution that I can tweak and add code to make it work even better for our org. Thanks Fluent and WpmanageNinja.
thebigbanik thebigbanik September 8, 2022
thebigbanik Fluent support is the best helpdesk plugin I have used. I have tried so many in the past but Fluent is so simple to use, very powerfull though. Despite the fact that I used the free version, the DevTeam managed to find out the solution to an issue I had with the greek characters. They investigated the problem for over 2 days and they did find what was the problem. It turned out that I hadn’t enabled a setting in the plugin but as I mentioned, even with the free version they gave me the solution. For simple support functionality is the best plugin. I suppose that the premium version will do so much more if it is needed. Great great plugin.
Nick
hellosite
February 10,2022
Nick
This is a good plugin with good documentation and a good support team. You will find all the features that you need to create your own support portal. WP Manage Ninja is a good company and you will love all their plugins.
A Z ahmedzeidan July 31, 2022
A Z Great product and great support from the team, way better than other SaaS products in the market. deep integration with WooCommerce and other WP functions that are helpful for agents and keeps the workflow efficient.
Reasonable price, without complexities
Budget-friendly helpdesk solution perfect for small businesses and agencies.
Single Site License
$129
$77
/yr1 Domain License
Billed Annually*
10 Business Email Piping
Unlimited Email Parsing
1 Year Plugin Update
1 Year Priority Support
Agency License
$249
$149
/yr5 Domain License
Billed Annually*
50 Business Email Piping
Unlimited Email Parsing
1 Year Plugin Update
1 Year Priority Support
50 Sites License
$399
$239
/yr50 Domain License
Billed Annually*
500 Business Email Piping
Unlimited Email Parsing
1 Year Plugin Update
1 Year Priority Support
Every Fluent Support Pro Plans Includes
Ticket Management
User Experience & Accessibility
Communication & Support
Agent Productivity
Analytics & Reporting
Automation & Power Usage
Security & Compliance
You’ve got questions. We’ve got answers.
Here are some of the most common questions we receive. If you do not find what you need, check our documentation or contact us.
Transform your support agents into superheroes with the most affordable WordPress Support plugin.
