Automation Takes Care of Routine Tasks with Finesse
Fluent Support automates repetitive tasks, streamlines ticket management, and lets you focus on what truly matters—delivering exceptional support.
Automation actions can be triggered both manually or automatically using three distinct triggers with conditional logic. Set up action sets to handle tasks running seamlessly in the background without any hassle.
Automatic triggers
Actions execute automatically from three trigger points, guided by multi-layer conditions.
On ticket creation
Automation activates with pre-selected actions immediately after a customer creates a new support ticket.
On customer response
As soon as a customer replies on a ticket, pre-configured actions kick in to keep support running smoothly.
On ticket close
Right after a ticket closure, automation steps in with the pre-defined actions for post-resolution tasks.
Triggers with conditions
Set specific conditions for each trigger and automate multiple tasks effortlessly. Create custom workflows with action sets to ensure the right actions happen for a specific thing—zero manual work, just actions.
Triggers with conditions
Set specific conditions for each trigger and automate multiple tasks effortlessly. Create custom workflows with action sets to ensure the right actions happen for a specific thing—zero manual work, just actions.
Automation actions
Design time-saving workflows with dynamic actions that support agents will appreciate.
Add response
Send a custom response to the customer after a specific trigger event. Use dynamic shortcodes to add a personal touch to the responses.
Add internal note
Add internal notes to tickets based on specific triggers and conditions. This ensures personalized customer support and keeps the support agents aligned for seamless collaboration.
Assign agent
Easily assign tickets to the most suitable support agent automatically based on predefined conditions or using manual triggers.
Close tickets
Close support tickets without agent involvement. Execute it using detailed trigger conditions on a trigger or even manually combined with other actions.
Delete tickets
Keep the ticketing system clutter-free without any manual effort. Set up specific conditions or use manual triggers to delete unwanted tickets automatically.
Add and remove tags
Set triggers and conditions to automatically add or remove tags from tickets. Keep the ticketing system organized and effortlessly streamline support workflow.
Block ticket submitter
Keep spam out of your support system and focus on helping genuine support requests. Set up this action to block unwanted ticket submitters/bots and let workflow automation handle the rest.
Add and remove bookmarks
Automatically manage critical tickets with bookmarks. Set conditions for automated triggers or use manual ones to add or remove tickets from bookmarks.
Change mailbox
Have multiple business email piping? Set up this action to switch mailboxes seamlessly with either manual or automatic triggers.
Trigger outgoing webhook
Set a trigger to run an outgoing webhook. Fluent Support has a significant number of webhooks to play with to perform some interesting automation.
Add and remove CRM tags
FluentCRM, one of the leading WordPress CRM/email marketing plugins, integrates seamlessly with Fluent Support. Set up triggers to automatically add or remove tags in CRM to keep customer lists organized and up to date.
Add and remove CRM list
Seamlessly manage customer lists in FluentCRM with automation. Set this action in triggers to add or remove customers. Zero manual effort. Fluent Support takes better care of it.
CRM email sequence automation
Trigger automated email sequences in FluentCRM directly from Fluent Support. Set it up once, and let the system send the right emails at the right time.
save you money?
See Fluent Support’s Workflow Automation in Action
Discover how effortlessly repetitive tasks can be automated, freeing up time for support teams to prioritize customer needs and resolve issues faster.
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Customer service workflows can help create an exceptional expereince for your customers and your agents together!
Hear it from those
who matters the most
–our customers
Thousands of teams rely on Fluent Support, and they love to talk about us. Here are just a few, in their own words.
“Great product from highest quality products developer”
Fluent Support is great. If you use Fluent Forms and Fluent CRM like me, then this is the obvious choice.
This is quite new plugin so I am sure will be grow in the funcionalities in the future.
I am old WordPress user and from my perpective I have trust only small range of WordPress devs.
WP Manage Ninja team is one of the best for me.
Their products always have highest code quality. Their products are fast and stable – never had any issue with it on production sites.
Keep the high level guys!
“BEST SUPPORT PLUGIN”
FluentSupport is the ultimate tool for streamlining customer support in the most efficient and user-friendly way possible. Whether you’re dealing with a handful of tickets or hundreds, FluentSupport makes it easy to manage, track, and resolve every customer inquiry. Its intuitive interface allows for smooth communication with your clients, while its powerful features—like custom ticket fields, conditional logic, and seamless integrations with other tools—ensure you never miss an important request. It’s more than just a support system; it’s a vital extension of your business that enhances client satisfaction, boosts productivity, and simplifies your workflow. Every support team needs this tool to stay ahead and deliver exceptional service, and FluentSupport brings this vision to life with style and efficiency.
“Perfect”
I wanted to use Fluent Support to capture the user’s concerns as tickets and have my team review it as any other ticketing system, but wordpress based and cost effective. The ticket creation form seemed to be limiting the user experience so I used Fluent Forms and integrated it with Fluent Support. I needed some support while doing this and the team was very helpful. Looking forward to use more of their products in my workflow 🙂
Great plugin and outstanding support
Fluent support is the best helpdesk plugin I have used. I have tried so many in the past but Fluent is so simple to use, very powerfull though. Despite the fact that I used the free version, the DevTeam managed to find out the solution to an issue I had with the greek characters. They investigated the problem for over 2 days and they did find what was the problem. It turned out that I hadn’t enabled a setting in the plugin but as I mentioned, even with the free version they gave me the solution. For simple support functionality is the best plugin. I suppose that the premium version will do so much more if it is needed. Great great plugin.
“Look no further… “
Fluent support has allowed our business to be far more organised without having to delve outside of our WordPress Ecosystem. We purchased a lifetime license without hesitation when it was released and have not looked back since!
When it comes to solutions the team at WP Ninja keeps on developing outstanding products. They canvas the competition and simply produce something that is far superior, cost-effective, and constantly evolving. They listen to their customer and implement the features we ask for (within reason of course).
Keep up the amazing work!
Reasonable price, without complexities
Budget-friendly helpdesk solution perfect for small businesses and agencies.
Single Site License
$129
$103
/yr1-domain license
Billed annually*
10-business-email piping
Unlimited email parsing
1-year plugin update
1-year priority support
Agency License
$249
$199
/yr5-domain license
Billed annually*
50-business-email piping
Unlimited email parsing
1-year plugin update
1-year priority support
50 Sites License
$399
$319
/yr50-domain license
Billed annually*
500-business email piping
Unlimited email parsing
1-year plugin update
1-year priority support
Every Fluent Support Pro plans includes
Ticket management
User experience & accessibility
Communication & support
Agent productivity
Analytics & reporting
Automation & power usage
Security & compliance
You’ve got questions. We’ve got answers.
Here are some of the most common questions we receive. If you do not find what you need, check our documentation or contact us.
Transform your support agents into superheroes with the most affordable WordPress Support plugin.
