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Here, we’ll dive into the world of B2B customer service and see what it actually is and how to do it right.
Customer service workflows can help create an exceptional expereince for your customers and your agents together!
Fluent Support new update 1.6.9 is here! Use google reCAPTCHA, custom field in workflow and many more!
Find the best WordPress plugins for your business and build the Knowledge Base your customers will love and appreciate.
Here, we’ll explore what a customer support funnel, its importance, and how you can create & optimize the funnel for your business is.
Fluent Support just got a lot better! In v1.6.8 we launched a new migrator and imrpoved on exisitng features to improve your CX.
We’ll dive into the types of customer needs, how to identify them and use this information to steer business in the right direction.
In this blog, we’ll delve deeper and examine the what, why, when & how of Customer Effort Score commonly known as CES.
The ultimate guide to sales budgets: Everything you need to know about creating a sales budget for any business.
We’ll cover what Agent Experience really means, ways to elevate AX, the future, and how you can measure your agent experience.
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