Rasel Siddiqe
About
Hey WordPress folks! Writing for WPManageNinja by day, coding for Data analytics by night! Other than that I’m mostly interested in sci-fi content and deep founded music.
Articles
September 27, 2022
The Art of Follow Up in Customer Service
Follow up in customer service is an art form and your agents are the performers. Check out how to follow up in style with every customer.
September 18, 2022
WordPress Payment and Donation plugin review: Paymattic
Reviewing the latest Payment Donations & Subscriptions Plugin by Paymattic – Best Payments Plugin for WordPress
September 13, 2022
Fluent Support vs. Help Scout: Comparing WordPress Help Desks
We put a SaaS and a self-hosted help desk to the test. Fluent Support vs. Help Scout tells you all you need and more!
September 2, 2022
Difference between Gross and Net sales
Learn to distinguish Gross and Net sales along with how you can calculate them for accurate business insight.
August 29, 2022
Is the Customer Always Right?
Customer is always right? Are they really? We took a look at the century old idea and put it to the test in mdern times!
August 18, 2022
Customer Profitability Analysis: Definition, Formula, Benefits
Customer Profitability Analysis is one of the best ways to evaluate your business performance as well as customer segments
August 16, 2022
Keys to Building Lasting Customer Relations
Customer relations has been the buzzword for quite a while now. Yet very few…
August 5, 2022
A Guide to Dealing with Abusive Customers
The “trend” right now is going the extra mile for the customers. When you…
July 29, 2022
5 Steps to Building a Technical Support Team
Building a technical support team is tough if you don’t have the right plans and goals. Check out what you need for an excellent team!
June 24, 2022
What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the eficiency and productivity of your cusotmer support agents.
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