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Customer relations management or CRM is a complex process involving multiple steps. Here we discuss what the CRM process is and more!
The spooky season sales rush can get to any support team. Overcome the challenges with the right tools and the mindset.
Follow up in customer service is an art form and your agents are the performers. Check out how to follow up in style with every customer.
We put a SaaS and a self-hosted help desk to the test. Fluent Support vs. Help Scout tells you all you need and more!
Customer feedback form is important to collect customer data. Use these feedback form templates & examples to create a form that works!
Customer is always right? Are they really? We took a look at the century old idea and put it to the test in mdern times!
Engaged customers are an asset for small business because they drive sales. Learn the best practice of customer engagement to increase sales!
Customer Profitability Analysis is one of the best ways to evaluate your business performance as well as customer segments
Customer relations has been the buzzword for quite a while now. Yet very few…
Seamless customer onboarding process is important for high customer retention and engagement. Learn how to create an effective one.
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