What is a Customer Success Manager and What Do They Do?
A customer success manager helps new customers with the onboarding process and get used…
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Improve customer support efficiency and boost agent productivity effortlessly
Fluent Support 1.5.7: Global Customer Search, Customer Password Reset option and more!
Looking for the best helpdesk plugin for WordPress? Fluent Support 1.5.7 is here! New features like Global Customer Search and more bug fixes!
6 Ways to Use Data Analytics for Non-profits with Google Analytics
Donations are the lifeblood of a non-profit business. Get data analytics for non-profits with Google Analytics and more.
What is Average Handling Time in Customer Support?
Average handling time is one of the key metrics to measure the eficiency and productivity of your cusotmer support agents.
What is Customer Focus: 5 Customer-Focused Brands in 2025!
The only thing changing faster than business strategies are the customer expectations that drive…
11 Customer Retention Strategies for Small Business
Losing customers? Do not know what to do? Follow these 11 customer retention strategies to retain your existing customers and boost profit!
Customer Service Canned Responses for 2025
Customer service responses are your best way to improve retention and satisfaction rate, while redudcing response time and customer churn.
Scale your Business to 24-Hour Support
24-hour support is one of the toughest milestones a rapidly growing business needs to…
What is Customer Experience & Why It’s Important? (And How to Measure It)
Great customer experience with brands creates loyal customers. But what is customer experience? Learn about CX and how to measure it!
Customer Satisfaction Explained: What it Does and How to Measure it?
In 2024, customer satisfaction is the only reliable way to keep your customers coming…
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