Customer Profiling in 3 Simple Steps
People come in all shapes and sizes. So how can all your customers be…
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Improve customer support efficiency and boost agent productivity effortlessly
Customer Support Definition and Why it’s Important for Your Business
Customer support is changing day by day. Modern customer support is not as exact…
What is Email Piping and Why?
Emails are one of the core channels for support teams. Check out how email piping can make your support team even more effcient.
10 Tips to Make a Website Customers Love
Your website is where your business lives, follow these tips to make a website customers love and you can be proud of.
Different Types of Customers for any Business
No two customers are alike. That’s a fact. No matter what the business you…
Customer Service Voice: The importance of tone of voice in customer service
“Handle them carefully, for words have more power than atom bombs.” —Pearl Strachan Hurd…
What is Proactive Customer Support?
Find out everything you need to know about Proactive Customer Support and how you can apply it for better customer experience.
Why Balancing Speed and Quality is Crucial for Customer Service Success
Speed and quality both play an important role in customer service. But as a business, which one is more important for you? Learn here.
Customer Support: Help Desk Automation
Like most parts of modern businesses, customer support relies heavily on automation. Customer support…
12 Ways to Deliver Good Customer Service
Great customer service helps you create loyal customers. But how can you achieve this? Here are 12 tips to help you provide excellent customer service.
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